AXISP3364-VENetworkCamera
UserManual
AboutthisDocument
ThismanualisintendedforadministratorsandusersofAXISP3364-VE
FixedDomeNetworkCamera,andisapplicabletormware6.50and
later.Itincludesinstructionsforusingandmanagingtheproducton
yournetwork.Previousexperienceofnetworkingwillbeofusewhen
usingthisproduct.SomeknowledgeofUNIXorLinux-basedsystems
mayalsobeusefulwhendevelopingshellscriptsandapplications.Later
versionsofthisdocumentwillbepostedatwww.axis.com.Seealsothe
product’sonlinehelp,availablethroughtheweb-basedinterface.
Legalconsiderations
Videoandaudiosurveillancecanberegulatedbylawsthatvaryfrom
countrytocountry.Checkthelawsinyourlocalregionbeforeusing
thisproductforsurveillancepurposes.
Thisproductincludesthefollowinglicences:
•one(1)AACdecoderlicense
•one(1)H.264decoderlicense
Topurchasefurtherlicenses,contactyourreseller.
Liability
Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,butnotlimitedto,theimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.
Intellectualpropertyrights
AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticular,andwithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedataxis.com/patentandoneormoreadditional
patentsorpendingpatentapplicationsintheUSandothercountries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see
opensource.apple.com/apsl).Thesourcecodeisavailablefrom
developer.apple.com/bonjour/
Equipmentmodications
Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.
Trademarkacknowledgements
AXISCOMMUNICATIONS,AXISandVAPIXareregisteredtrademarksor
trademarkapplicationsofAxisABinvariousjurisdictions.Allother
companynamesandproductsaretrademarksorregisteredtrademarks
oftheirrespectivecompanies.
Apple,Apache,Bonjour,Ethernet,InternetExplorer,Linux,Microsoft,
Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,andWWWare
registeredtrademarksoftherespectiveholders.JavaandallJava-based
trademarksandlogosaretrademarksorregisteredtrademarksof
Oracleand/oritsafliates.TheUPnPWordMarkandUPnPLogoare
trademarksofOpenConnectivityFoundation,Inc.intheUnitedStates
orothercountries.
SD,SDHC,andSDXCLogosaretrademarksofSD-3C
LLC.SD,SDHCandSDXCaretrademarksorregisteredtrademarksof
SD-3C,LLCintheUnitedStates,othercountriesorboth.
Regulatoryinformation
Europe
ThisproductcomplieswiththeapplicableCEmarkingdirectivesand
harmonizedstandards:
•ElectromagneticCompatibility(EMC)Directive2014/30/EU.See
Electromagneticcompatibility(EMC)onpage2.
•LowVoltageDirective(LVD)2014/35/EU.SeeSafetyonpage3.
•RestrictionofHazardousSubstances(RoHS)Directive2011/65/EU,
includinganyamendments,updatesorreplacements.SeeDisposal
andrecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactinformationonpage3.
Electromagneticcompatibility(EMC)
Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Thisdevicecomplieswithpart15oftheFCCRules.Operationissubject
tothefollowingtwoconditions:
1.Thisdevicemaynotcauseharmfulinterference,and
2.thisdevicemustacceptanyinterferencereceived,including
interferencethatmaycauseundesiredoperation.
Thisequipmenthasbeentestedusingashieldednetworkcable(STP)
andfoundtocomplywiththelimitsforaClassBdigitaldevice,
pursuanttopart15oftheFCCRules.Theselimitsaredesigned
toprovidereasonableprotectionagainstharmfulinterferenceina
residentialinstallation.Thisequipmentgenerates,usesandcanradiate
radiofrequencyenergyand,ifnotinstalledandusedinaccordance
withtheinstructions,maycauseharmfulinterferencetoradio
communications.However,thereisnoguaranteethatinterference
willnotoccurinaparticularinstallation.Ifthisequipmentdoes
causeharmfulinterferencetoradioortelevisionreception,which
canbedeterminedbyturningtheequipmentoffandon,theuseris
encouragedtotrytocorrecttheinterferencebyoneormoreofthe
followingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationbetweentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdifferentfrom
thattowhichthereceiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Theproductshallbeconnectedusingashieldednetworkcable(STP)
thatisproperlygrounded.
Contactinformation
AxisCommunicationsInc.
300ApolloDrive
Chelmsford,MA01824
UnitedStatesofAmerica
Tel:+19786142000
Canada
ThisdigitalapparatuscomplieswithCANICES-3(ClassB).Theproduct
shallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
CANNMB-3(classeB).Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofAS/NZSCISPR22.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.
Japan
この装置は、クラスB機器です。この装置は、住宅環境で使
⽤することを⽬的としていますが、この装置がラジオやテレ
ビジョン受信機に近接して使⽤されると、受信障害を引き
起こすことがあります。取扱説明書に従って正しい取り扱
いをして下さい。VCCI‒B
本製品は、シールドネットワークケーブル(STP)を使⽤して接
続してください。また適切に接地してください。
Korea
이기기는가정용(B급)전자파적합기기로서주로가정에서사
용하는것을목적으로하며,모든지역에서사용할수있습니
다.적절히접지된STP(shieldedtwistedpair)케이블을사용
하여제품을연결하십시오.
Safety
ThisproductcomplieswithIEC/EN/UL60950-1and
IEC/EN/UL60950-22,SafetyofInformationTechnology
Equipment.Theproductshallbegroundedeitherthroughashielded
networkcable(STP)orotherappropriatemethod.
Battery
TheAxisproductusesa3.0VBR2032lithiumbatteryasthepower
supplyforitsinternalreal-timeclock(RTC).Undernormalconditions
thisbatterywilllastforaminimumofveyears.
LowbatterypoweraffectstheoperationoftheRTC,causingittoreset
ateverypower-up.Whenthebatteryneedsreplacing,alogmessage
willappearintheproduct’sserverreport.Formoreinformationabout
theserverreport,seetheproduct´swebpageorcontactAxissupport.
Lithiumcoincell3.0Vbatteriescontain1,2-dimethoxyethane;ethylene
glycoldimethylether(EGDME),CASno.110-71-4.
WARNING
•Riskofexplosionifthebatteryisincorrectlyreplaced.
•Thebatteryshouldbereplacedwithanidenticalbatteryonly.
•Usedbatteriesshouldbedisposedofaccordingtolocal
regulationsorthebatterymanufacturer'sinstructions.
Disposalandrecycling
Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpoint,contactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation,
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.
Europe
Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).
China
ThisproductcomplieswiththerequirementsofSJ/T1 1364-2014,
Markingfortherestrictionofhazardoussubstancesinelectricaland
electronicproducts.
有毒有害物质或元素
部
件
名
称
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价
铬
(Cr(VI)
)
多溴
联苯
(PBB)
多溴
二苯
醚
(PBDE)
电
气
实
装
部
分
X
00000
0:表示该有毒有害物质在该部件所有均质材料中的含量均在
GB/T26572标准规定的限量要求以下。
X:表示该有毒有害物质至少在该部件的某一均质材料中的含
量超出GB/T26572标准规定的限量要求。
Contactinformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:+46462721800
Fax:+4646136130
axis.com
Support
Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediately,your
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedproblemsintheFAQdatabase,search
byproduct,category,orphrase
•reportproblemstoAxissupportstaffbyloggingintoyourprivate
supportarea
•chatwithAxissupportstaff
•visitAxisSupportataxis.com/support
Learnmore!
VisitAxislearningcenteraxis.com/academyforusefultrainings,
webinars,tutorialsandguides.
AXISP3364-VENetworkCamera
TableofContents
Hardwareoverview..........................................6
Howtoaccesstheproduct....................................7
Accessthedevice...............................................7
Howtoaccesstheproductfromtheinternet.........................7
Howtosettherootpassword.....................................8
Abouttheliveviewwindow.......................................8
Aboutmediastreams........................................11
AboutH.264format.............................................11
AboutMJPEGformat............................................11
AboutAXISMediaControl(AMC)...................................11
Alternativemethodsofaccessingthevideostream....................12
AccessAudioStreams............................................13
Howtosetuptheproduct....................................14
Howtoperformabasicsetup.....................................14
VideoandAudio............................................15
Howtosetupvideostreams......................................15
Aboutstreamproles............................................17
AboutONVIFmediaproles.......................................17
Aboutcamerasettings...........................................
17
ViewArea.....................................................
19
Aboutoverlays..................................................
20
Aboutprivacymasks.............................................22
Setfocusandzoom..............................................
22
Howtochangeaudiosettings.....................................22
AudioClips....................................................24
Howtoconguretheliveviewwindow.........................25
AboutPTZ(PanTiltZoom)....................................
27
Aboutpresetpositions...........................................27
Aboutguardtours...............................................27
Advanced......................................................
28
Aboutdetectors............................................30
Aboutcameratampering.........................................30
AudioDetection................................................
30
Applications...............................................31
Aboutapplicationlicenses........................................31
Howtouploadandstartanapplication.............................31
ApplicationConsiderations........................................31
Rulesandalerts............................................32
Howtosetupactionrules........................................32
Howtoaddrecipients............................................34
Howtocreateschedules..........................................
35
Howtosetuprecurrences........................................35
Aboutrecordings...........................................36
Howtondrecordings...........................................36
Howtoplayrecordings...........................................36
Howtoexportavideoclip........................................37
Aboutcontinuousrecording.......................................37
Aboutlanguages............................................38
Aboutsystemoptions........................................39
Security.......................................................39
Date&Time....................................................41
Network.......................................................42
Storage.......................................................47
Ports&Devices.................................................49
Maintenance...................................................49
Support.......................................................50
Advanced......................................................51
Resettofactorydefaultsettings...................................51
Troubleshooting............................................52
Howtocheckthecurrentrmware.................................
52
Howtoupgradethermware.....................................52
4
AXISP3364-VENetworkCamera
TableofContents
EmergencyRecoveryProcedure....................................52
Symptoms,possiblecausesandremedialactions......................53
Specications..............................................56
LEDIndicators..................................................56
SDcardslot....................................................56
Buttons.......................................................56
Connectors....................................................57
Performanceconsiderations.......................................58
5
AXISP3364-VENetworkCamera
Hardwareoverview
Hardwareoverview
1
Networkconnector
2
Audioout
3
LEDindicators(network,status,power)
4
Audioin
5
I/Oconnector
6
Controlbutton
7
Fanconnector
8
SDcardslot
9
Mountingbracket
10
Unitcasing
11
Spring
12
Cameraheater
13
Domecover
14
Weathershield
15
Bottomholes
16
Sideholes
17
Networkcable
6
AXISP3364-VENetworkCamera
Howtoaccesstheproduct
Howtoaccesstheproduct
ToinstalltheAxisproduct,seetheInstallationGuidesuppliedwiththeproduct.
ToviewstreamingvideoinInternetExplorer,allowinstallationofAXISMediaControl(AMC)whenprompted.
TheAxisproductincludesone(1)H.264decoderlicenseforviewingvideostreamsandone(1)AACaudiolicense.Thelicensesare
automaticallyinstalledwithAMC.Theadministratorcandisabletheinstallationofthedecoderstopreventinstallationofunlicensed
copies.
Note
•QuickTime
TM
isalsosupportedforviewingH.264streamsandforaudio.
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyouhaveaMaccomputer(OSX),gotoSafari,clickonBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.See.
3.Theliveviewpageopensinyourbrowser.
Howtoaccesstheproductfromtheinternet
Anetworkrouterallowsproductsonaprivatenetwork(LAN)toshareasingleconnectiontotheinternet.Thisisdonebyforwarding
networktrafcfromtheprivatenetworktotheinternet.
Mostroutersarepre-conguredtostopattemptstoaccesstheprivatenetwork(LAN)fromthepublicnetwork(internet).
IftheAxisproductislocatedonanintranet(LAN)andyouwanttomakeitavailablefromtheother(WAN)sideofaNAT(Network
AddressTranslator)router,turnonNATtraversal.WithNATtraversalproperlycongured,allHTTPtrafctoanexternalHTTPport
intheNATrouterisforwardedtotheproduct.
HowtoturnontheNAT-traversalfeature
•GotoSettings>System>Plaincong>Network.
•SelectNATtraversalenabled.
•EnterExternalIPaddress.
•EntertheIPaddressoftheNATtraversalrouter.
•ManuallycongureyourNATroutertoallowaccessfromtheinternet.
SeealsoAXISInternetDynamicDNSServiceatwww.axiscam.net
Note
•Inthiscontext,a“router”referstoanynetworkroutingdevicesuchasaNATrouter,networkrouter,internetgateway,
broadbandrouter,broadbandsharingdevice,orasoftwaresuchasarewall.
•ForNATtraversaltowork,NATtraversalmustbesupportedbytherouter.TheroutermustalsosupportUPnP
®
.
7
AXISP3364-VENetworkCamera
Howtoaccesstheproduct
Howtosettherootpassword
ToaccesstheAxisproduct,youmustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,whichopenswhentheproductisaccessedforthersttime.
Topreventnetworkeavesdropping,therootpasswordcanbesetviaanencryptedHTTPSconnection,whichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPSonpage39.
Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislost,theproductmustbe
resettothefactorydefaultsettings.SeeResettofactorydefaultsettingsonpage51.
Tosetthepassword,enteritdirectlyinthedialog.
SetPowerLineFrequency
PowerlinefrequencyissetthersttimetheAxisproductisaccessedandcanonlybechangedfromPlainCong(seepage51)
orbyresettingtheproducttofactorydefault.
Selectthepowerlinefrequency(50Hzor60Hz)usedatthelocationoftheAxisproduct.Selectingthewrongfrequencymaycause
imageickeriftheproductisusedinuorescentlightenvironments.
Whenusing50Hz,themaximumframerateislimitedto25fps.
Note
Powerlinefrequencyvariesdependingongeographicregion.TheAmericasusuallyuse60Hz,whereasmostotherpartsof
theworlduse50Hz.Localvariationscouldapply.Alwayscheckwiththelocalauthorities.
Abouttheliveviewwindow
Thecontrolsandlayoutoftheliveviewwindowmayhavebeencustomizedtomeetspecicinstallationrequirementsanduser
preferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedinyourownliveview
window.Thefollowingprovidesanoverviewofeachavailablecontrol.
Aboutthecontrolsintheliveviewwindow
ClicktheViewsizebuttonstoshowtheimageinfullsize(rightbutton)ortoscaledowntheimageto
tthebrowserwindow(leftbutton).
SelectastreamprolefortheliveviewwindowfromtheStreamProledrop-downlist.Forinformation
abouthowtocongurestreamproles,seepage17.
Clickthebuttonactivatetheproduct’soutputportforadenedperiodoftime.Forinformationabout
howtoenableandcongureoutputbuttons,seepage26.Theoutputbuttonnamemaydifferdepending
onthenameenteredintheI/OPortsconguration.
ClicktheOn/Offbuttonstomanuallyactivateorinactivetheproduct’soutputport.Forinformation
abouthowtoenableandcongureoutputbuttons,seepage26.
UsetheManualTriggerbuttontotriggeranactionrulefromtheliveviewwindow.Forinformation
abouthowtocongureandenablethebutton,seeAboutthemanualtriggeronpage9.
8
AXISP3364-VENetworkCamera
Howtoaccesstheproduct
ClickSnapshottosaveasnapshotofthevideoimage.Thisbuttonisprimarilyintendedforusewhen
theAXISMediaControlviewertoolbarisnotavailable.EnablethisbuttonfromLiveViewCong>
ActionButtons.
TheAudioclipdrop-downlistallowsyoutoplayanaudioclipfromtheliveviewwindow.Selectthe
audioclipandclickthePlaybutton.
Theproduct’sfaniscontrolledbytheambienttemperatureandisturnedonandoffautomatically.If
required,thefancanbeactivatedmanuallybyclickingtheFanbutton.Toshowthebutton,goto
Setup>LiveViewCong.UnderActionButtons,selectShowfanbuttonandspecifythenumberof
minutesthefanshouldbeactivated.
Theproduct’sheateriscontrolledbytheambienttemperatureandisturnedonandoffautomatically.
Ifrequired,theheatercanbeactivatedmanuallybyclickingtheHeaterbutton.Toshowthebutton,
gotoSetup>LiveViewCong.UnderActionButtons,selectShowheaterbuttonandspecifythe
numberofminutestheheatershouldbeactivated.
Aboutthemanualtrigger
TheManualTriggerisusedtotriggeranactionrulefromtheLiveViewpage.Themanualtriggercanforexamplebeusedto
validateactionsduringproductinstallationandconguration.
Tocongurethemanualtrigger:
1.GotoSetup>Events.
2.ClickAddtoaddanewactionrule.
3.FromtheTriggerdrop-downlist,selectInputSignal.
4.Fromtheseconddrop-downlist,selectManualTrigger.
5.Selectthedesiredactionandconguretheothersettingsasrequired.
Formoreinformationaboutactionrules,seeRulesandalertsonpage32.
ToshowthemanualtriggerbuttonsintheLiveViewpage:
1.GotoSetup>LiveViewCong.
2.UnderActionButtons,selectShowmanualtriggerbutton.
AbouttheAXISMediaControlviewertoolbar
TheAXISMediaControlviewertoolbarisavailableinInternetExploreronly.SeeAboutAXISMediaControl(AMC)onpage11for
moreinformation.Thetoolbardisplaysthefollowingbuttons:
ThePlaybuttonconnectstotheAxisproductandstartsplayingamediastream.
TheStopbuttonstopsthemediastream.
TheSnapshotbuttontakesasnapshotofthevideoimage.
9
AXISP3364-VENetworkCamera
Howtoaccesstheproduct
ClicktheViewFullScreenbuttonandthevideoimagewilllltheentirescreen.PressESC(Escape)onthecomputer
keyboardtocancelfullscreenview.
TheRecordbuttonisusedtorecordthecurrentvideostreamonyourcomputer.Thelocationwheretherecordingissaved
canbespeciedintheAMCControlPanel.EnablethisbuttonfromLiveViewCong>ViewerSettings.
AMCAudioControls
AMCaudiobuttonscontrolthespeakersandmicrophoneconnectedtotheclientcomputer.Thebuttonsareonlyvisiblewhen
audioisenabled.
Forinformationabouthowtocongureaudio,seeHowtochangeaudiosettingsonpage22.
Speakerbutton—Clicktoturnthespeakersonoroff.
Microphonebutton–Clicktomuteorunmutethemicrophone.InSimplex-speakeronlymode,theMicrophoneandTalk
buttonsmustbothbeactivetosendaudiototheAxisproduct.Clickeitherbuttontostopaudiotransmission.
Usetheslidertocontrolthevolumeofthespeakersandthemicrophone.
Half-duplexmode
TheTalk/Listenbuttonisusedtoswitchbetweensendingandreceivingaudio.Thebuttoncanbecongured
fromtheAudiotabintheAMCControlpanel:
•Push-To-Talkmode:Clickandholdthebuttontotalk/send.Releasethebuttontolisten.
•Togglemode:Clickoncetoswitchbetweentalkingandlistening.
Simplex–speakeronlymode
Tosendaudio,theTalkandMicrophonebuttonsmustbothbeactive.Clickeitherbuttontostopaudio
transmission.
PTZControls
Note
ThesecontrolsareavailableifdigitalPTZisenabledintheselectedviewarea,seeViewAreaonpage19.
ClicktheEmulatejoystickmodebuttonandclickintheimagetomovethecameraviewinthedirectionofthe
mousepointer.
ClicktheCentermodebuttonandclickintheimagetocenterthecameraviewonthatposition.
Thecentermodebuttoncouldalsobeusedtozoominonaspecicarea.Clickintheimageanddragtodrawa
rectanglesurroundingtheareatobemagnied.Tozoomout,rotatethemousewheel.
SelectaPTZpresetpositiontosteerthecameraviewtothesavedposition.SeeAboutpreset
positionsonpage27.
PanandTiltbars–Usethearrowstopanandtiltthecameraview,orclickonapositiononthebartosteerthecameraviewto
thatposition.
Zoombar–Usethearrowstozoominandout,orclickonapositiononthebartozoomtothatposition.
ThePTZcontrolscanbedisabledunderPTZ>Advanced>Controls,seeAboutadvancedPTZsettingsonpage28.
10
AXISP3364-VENetworkCamera
Aboutmediastreams
Aboutmediastreams
TheAxisproductprovidesseveralaudioandvideostreamformats.Yourrequirementsandthepropertiesofyournetworkwill
determinethetypeyouuse.
TheliveviewwindowintheproductprovidesaccesstoH.264andMotionJPEGvideostreams,audiostreamsandtothelistofavailable
streamproles.Otherapplicationsandclientscanaccessvideoandaudiostreamsdirectly,withoutgoingviatheliveviewwindow.
AboutH.264format
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedwiththeMotion
JPEGformatandasmuchas50%morethantheMPEG-4standard.Thismeansthatmuchlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,muchhighervideoqualitycanbeachievedforagivenbitrate.
Decidingwhichcombinationofprotocolsandmethodstousedependsonyourviewingrequirements,andonthepropertiesof
yournetwork.TheavailableoptionsinAXISMediaControlare:
UnicastRTP
Thisunicastmethod(RTPoverUDP)isused
forliveunicastvideo,especiallywhenitis
importanttohaveanup-to-datevideostream,
evenifsomeframesaredropped.
RTPoverRTSP
Thisunicastmethod(RTPtunneledoverRTSP)
isusefulasitisrelativelysimpletocongure
rewallstoallowRTSPtrafc.
RTPoverRTSPoverHTTP
Thisunicastmethodcanbeusedtotraverse
rewalls.Firewallsarecommonlyconguredto
allowtheHTTPprotocol,thusallowingRTPto
betunneled.
Unicastingisusedforvideo-on-demand
transmissionsothatthereisnovideotrafc
onthenetworkuntilaclientconnectsand
requeststhestream.
Notethatthereareamaximumof20
simultaneousunicastconnections.
MulticastRTP
Thismethod(RTPoverUDP)shouldbeusedforlivemulticastvideo.Thevideostreamisalways
up-to-date,evenifsomeframesaredropped.
Multicastingprovidesthemostefcientusageofbandwidthwhentherearelargenumbersof
clientsviewingsimultaneously.Amulticastcannothowever,passanetworkrouterunlessthe
routerisconguredtoallowthis.ItisnotpossibletomulticastovertheInternet,forexample.
Notealsothatallmulticastviewerscountasoneunicastviewerinthemaximumtotalof20
simultaneousconnections.
AXISMediaControlnegotiateswiththeAxisproducttodeterminethetransportprotocoltouse.Theorderofpriority,listedinthe
AMCControlPanel,canbechangedandtheoptionsdisabled,tosuitspecicrequirements.
Note
H.264islicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
AboutMJPEGformat
ThisformatusesstandardJPEGstillimagesforthevideostream.Theseimagesarethendisplayedandupdatedataratesufcient
tocreateastreamthatshowsconstantlyupdatedmotion.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.TherecommendedmethodofaccessingMotionJPEGlivevideofromtheAxisproductistousetheAXIS
MediaControlinInternetExplorerinWindows.
AboutAXISMediaControl(AMC)
AXISMediaControl(AMC)inInternetExplorerinWindowsistherecommendedmethodofaccessinglivevideofromtheAxisproduct.
11
AXISP3364-VENetworkCamera
Aboutmediastreams
TheAMCControlPanelcanbeusedtocongurevariousvideoandaudiosettings.PleaseseetheAXISMediaControlUser’s
Manualformoreinformation.
TheAMCControlPanelisautomaticallyinstalledonrstuse,afterwhichitcanbecongured.OpentheAMCControlPanelfrom:
•WindowsControlPanel(fromtheStartscreenorStartmenu)
•Alternatively,right-clickthevideoimageinInternetExplorerandclickSettings.
Alternativemethodsofaccessingthevideostream
YoucanalsoaccessvideoandimagesfromtheAxisproductinthefollowingways:
•MotionJPEGserverpush(ifsupportedbytheclient,ChromeorFirefox,forexample).ThisoptionmaintainsanopenHTTP
connectiontothebrowserandsendsdataasandwhenrequired,foraslongasrequired.
•StillJPEGimagesinabrowser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi
•WindowsMediaPlayer.ThisrequiresAXISMediaControlandtheH.264decodertobeinstalled.Thefollowingpaths
canbeused:
-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp
-UnicastviaRTSP:axrtsp://<ip>/axis-media/media.amp
-UnicastviaRTSP,tunneledviaHTTP:axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
•QuickTime
TM
.Thefollowingpathscanbeused:
-rtsp://<ip>/axis-media/media.amp
-rtsp://<ip>/axis-media/media.3gp
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AXISP3364-VENetworkCamera
Aboutmediastreams
Note
•<ip>=IPaddress
•TheAxisproductsupportsQuickTime6.5.1andlater.
•QuickTimemayaddlatencytothevideostream.
•ItmaybepossibletouseotherplayerstoviewtheH.264streamusingthepathsabove,althoughAxisdoesnotguarantee
this.
AccessAudioStreams
TheLiveViewpageprovidesaccesstoaudiothroughAXISMediaControl;inadditionaudiocanbeaccessedinthefollowingways:
•VAPIX®ApplicationProgrammingInterface(API)Formoreinformation,visitwww.axis.com/developer
•WindowsMediaPlayersupportssimplexaudio.Thefollowingpathscanbeused:
-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp
-UnicastviaRTSP:axrtsp://<ip>/axis-media/media.amp
-UnicastviaRTSP,tunneledviaHTTP:axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
•QuickTime
TM
supportsG.71 1andAACaudioencoding.Thefollowingpathscanbeused:
-rtsp://<ip>/axis-media/media.amp
-rtsp://<ip>/axis-media/media.3gp
13
AXISP3364-VENetworkCamera
Howtosetuptheproduct
Howtosetuptheproduct
TheAxisproductcanbeconguredbyuserswithadministratororoperatorrights.Toopentheproduct’ssetuppages,clickSetupin
thetopright-handcorneroftheliveviewwindow.
•Administratorshaveunrestrictedaccesstoallsettings.
•Operatorshaverestrictedaccesstosettings,seeUsersonpage39
Seealsotheonlinehelp
.
Howtoperformabasicsetup
BasicSetupprovidesshortcutstothesettingsthatshouldbemadebeforeusingtheAxisproduct:
1.Users.Seepage39.
2.TCP/IP.Seepage42.
3.Date&Time.Seepage41.
4.VideoStream.Seepage15.
5.Focus&Zoom.Seepage22.
6.Audiosettings.SeeHowtochangeaudiosettingsonpage22.
TheBasicSetupmenucanbedisabledfromSystemOptions>Security>Users.
14
AXISP3364-VENetworkCamera
VideoandAudio
VideoandAudio
Thevideoandaudiosettingscanbeusedtooptimizevideoandaudioquality.Youcancongurethefollowing:
•Videostreamsettings.Seepage15.
•Streamproles.Seepage17.
•ONVIFMediaProles.Seepage17.
•Camerasettings.Seepage17.
•Viewarea.Seepage19.
•Overlayimage.Seepage20.
•Privacymask.Seepage22.
•Focusandzoom.Seepage22.
•Audiosettings.Seepage22.
•Audioclips.Seepage24.
Howtosetupvideostreams
Tosetuptheproduct’svideostreams,gotoVideo&Audio>VideoStream.
Thevideostreamsettingsaredividedintothefollowingtabs:
•Image.Seepage15.
•Audio.Seepage22.
•H.264.Seepage16.
•MJPEG.Seepage17.
Image
ThedefaultimagesettingscanbeconguredunderVideo&Audio>VideoStream.SelecttheImagetab.
Thefollowingsettingsareavailable:
•Resolution.Selectthedefaultresolution.
•Compression.Thecompressionlevelaffectstheimagequality,bandwidthandlesizeofsavedimages;thelowerthe
compression,thehighertheimagequalitywithhigherbandwidthrequirementsandlargerlesizes.
•Mirrorimage.Ifrequired,theimagecanbemirrored.
•Rotateimage.Ifrequired,theimagecanberotated.
•Maximumframerate.Toavoidbandwidthproblems,theframerateallowedtoeachviewercanbeLimitedtoaxed
amount.Alternatively,theframeratecanbesetasUnlimited,whichmeanstheAxisproductalwaysdeliversthehighest
frameratepossibleunderthecurrentconditions.
•Overlaysettings.SeeAboutoverlaytextonpage20.
ClickSavetoapplythenewsettings.
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AXISP3364-VENetworkCamera
VideoandAudio
Aboutthepixelcounter
Thepixelcountershowsthenumberofpixelsinanareaoftheimage.Thepixelcounterisusefulinsituationswherethereis
aspecicsizerequirement,forexampleinfacerecognition.
Thepixelcountercanbeused:
•Whensettingupavideostream,Video&Audio>VideoStream.UnderPreview,clickOpenandselecttheShowpixel
counteroptiontoenabletherectangleintheimage.Usethemousetomoveandresizetherectangle,orenterthenumber
ofpixelsintheWidthandHeighteldsandclickApply.
•Whensettingfocus,seeSetfocusandzoomonpage22.SelecttheShowpixelcounteroptiontoenabletherectangle
intheimage.Usethemousetomoveandresizetherectangle,orenterthenumberofpixelsintheWidthandHeight
eldsandclickApply.
•WhenaccessingtheLiveViewpageinInternetExplorerwithAXISMediaControl(AMC)inWindows.Right-clickinthe
imageandselectPixelcounter.Usethemousetomoveandresizetherectangle.
AboutH.264
H.264,alsoknownasMPEG-4Part10/AVC,isavideocompressionstandardthatprovideshighqualityvideostreamsatlowbitrates.
AnH.264videostreamconsistsofdifferenttypesofframessuchasI-framesandP-frames.AnI-frameisacompleteimage,whereas
P-framesonlycontainthedifferencesfrompreviousframes.
AboutGOPlength
AGroupofPictures(GOP)containsoneI-framefollowedbyanumberofP-frames.TheGOPlengthisthenumberofframes
betweentwoI-frames.
EqualvaluesforGOPlengthandframerateresultinoneGOPpersecond.AhigherGOPlengthvalueresultsinmoresmall-sized
P-framesandfewerlarge-sizedI-frameswhilekeepingthesameframerate.Inotherwords,ahighGOP-lengthvaluesaves
bandwidth,butthevideoqualitymaydecrease.AlowGOP-lengthvalueincreasesthevideoqualitybutrequiresmorebandwidth.
AboutH.264proles
TheAxisproductsupportsthefollowingH.264prole(s):
•Baseline:UsetheBaselineproleiftheclientdoesnotsupportCABACentropycoding.
•Main:TheMainproleusesCABACandprovidesabettercompressionwithmaintainedvideoquality.Itrequiresalarger
amountofprocessingpowertodecodethantheBaselineprole.
Aboutbitratecontrol
Bitratecontrolisusefultomakesurethevideostreamingdoesnottakeuptoomuchbandwidth.
Aboutvariablebitrate
Variablebitrate(VBR)adjuststhebitrateaccordingtotheimagecomplexity.Whentheactivityinthesceneincreases,VBRadjusts
thebitrateaccordingtothecomplexity,usingupmorebandwidthforincreasedactivityinthescene,andlessforlowersceneactivity.
Variablebitrateissuitableifthereisasurplusinbandwidth,wheretheincreasedbitratemaynotbeanissue.
Aboutmaximumbitrate
Ifyouhavelimitedbandwidth,werecommendMaximumbitrate(MBR).MBRallowsyoutosetatargetbitratetocontrolthe
bandwidthconsumption.Thetargetvaluelimitsthebitrate,butitmaintainsaexibilitytobeabletoprioritizeacontinuousvideo
stream.Consequently,theframeratemightneedtogodownandtheimagequalitymightdecrease.Topartlycompensateforthis,
youcanselectwhichvariableshallbeprioritized.Notsettingaprioritymeansthatframerateandimagequalityareequallyaffected.
16
AXISP3364-VENetworkCamera
VideoandAudio
HowtosetanH.264prole
1.TochangethesettingsforallH.264streamsthatdonotuseastreamprole,gotoVideo&Audio>VideoStream>H.264.
2.ToincreaseordecreasethenumberofframesperGOP,settheGOPlength.
3.SelectoneoftheH.264proles.
4.Selectoneofthefollowing:
-Variablebitrate
-Maximumbitrate
5.IfyouselectMaximumbitrate,selectwhichvariabletoprioritizeinthePrioritydrop-downlist.
6.ClickSave.
Howtoincludecurrentbitrateinatextoverlay
1.GotoVideo&Audio>VideoStream>OverlaySettings.
2.IntheIncludetexteldenter#b.
3.ClickSave.
AboutMJPEGsettings
Sometimestheimagesizeislargeduetolowlightorcomplexscenery.Adjustingthemaximumframesizehelpstocontrolthe
bandwidthandstorageusedbytheMotionJPEGvideostreaminthesesituations.SettingtheframesizetotheDefaultsetting
providesconsistentlygoodimagequalityattheexpenseofincreasedbandwidthandstorageusageinlowlight.Limitingtheframe
sizeoptimizesbandwidthandstorageusage,butmayresultinpoorimagequality.
Aboutstreamproles
Astreamproleisasetofpredenedstreamsettingsincludingresolution,compression,framerateandoverlaysettings.Stream
prolescanbeused:
•Whensettinguprecordingusingactionrules.SeeRulesandalertsonpage32.
•Whensettingupcontinuousrecording.SeeAboutcontinuousrecordingonpage37.
•IntheLiveViewpage–selectthestreamprolefromtheStreamproledrop-downlist.
Tocreateanewproleormodifyanexistingprole,gotoSetup>Video&Audio>StreamProles.
ToselectadefaultstreamprolefortheLiveViewpage,gotoSetup>LiveViewCong.
AboutONVIFmediaproles
AnONVIFmediaproleconsistsofasetofcongurationsthatcanbeusedtochangemediastreamsettings.ONVIFmediaproles
canbeusedbyaclienttoconguremediastreamproperties.
TheONVIFMediaProlespagelistsallpreconguredproles.Theseprolesareincludedintheproductforquicksetup.Youcan
add,modifyorremoveONVIFmediaprolesfromthispage.
Aboutcamerasettings
TheVideo&Audio>CameraSettingspageprovidesaccesstoadvancedimagesettingsfortheAxisproduct.
17
AXISP3364-VENetworkCamera
VideoandAudio
Aboutimageappearance
TochangeImageAppearancegotothemenusunderSetup>Video&Audio>CameraSettings.
IncreasingtheColorlevelincreasesthecolorsaturation.Thevalue100producesmaximumcolorsaturationandthevalue0
resultsinablackandwhiteimage.
TheimageBrightnesscanbeadjustedintherange0–100,whereahighervalueproducesabrighterimage.
IncreasingtheSharpnesscanincreasebandwidthusage.Asharperimagemightincreaseimagenoiseespeciallyinlowlight
conditions.Alowersettingreducesimagenoise,butthewholeimagewillappearlesssharp.
TheContrastchangestherelativedifferencebetweenlightanddark.Itcanbeadjustedusingtheslidebar.
Aboutwhitebalance
TochangethissettinggotoSetup>Video&Audio>CameraSettings
Whitebalanceisusedtomakecolorsintheimageappearthesameregardlessofthecolortemperatureofthelightsource.TheAxis
productcanbesettoautomaticallyidentifythelightsourceandcompensateforitscolor.Alternatively,selectthetypeoflight
sourcefromthedrop-downlist.Foradescriptionofeachavailablesetting,seetheonlinehelp
.
ThewhitebalancewindowisenabledfortheAutomaticandAutomaticoutdooroptionsthatappearintheWhitebalancedrop-down
list.Selectoneoftheoptionsfromthedrop-downlisttosetthewhitebalancewindowproperties.SelectAutomatictousethe
defaultsettingsfortheAutomaticandAutomaticoutdooroptions(intheWhitebalancedrop-downlist).SelectCustomtomanually
setareferencewindowforwhitebalanceintheviewarea.
WideDynamicRange
Widedynamicrange(DynamicContrast)canimprovetheexposurewhenthereisaconsiderablecontrastbetweenlightanddark
areasintheimage.EnableWDRinintensebacklightconditions.DisableWDRinlowlightconditionsforoptimalexposure.
Note
Thissettingisonlypossiblewhenusingautomaticexposurecontrol.
ExposureSettings
Exposureistheamountoflightthecamera’ssensorcapturesforascene.Toomuchlightresultsinawashedoutimageandtoo
littlelightresultsinadarkimage.
Conguretheexposuresettingstosuittheimagequalityrequirementsinrelationtolighting,framerateandbandwidth
considerations.
Exposurevalue-Clickinthebartone-tunetheexposure.
Exposurecontrol-Selectasuitableoptiontocontrolexposure.
Formostscenes,theAutomaticoptionwillprovidethebestresults.Theshutterspeedisautomaticallysettoproduceoptimum
imagequality.
Fluorescentlampsorotherlightsourcescansometimescauseickeringintheimage.Toreduceickerintheimage,selecttheFlicker
optionthatmatchesthepowerlinefrequency.
TheHoldcurrentoptionlocksthecurrentexposuresettings.
Exposurezones-Thissettingdetermineswhichpartoftheimageisusedtocalculatetheexposure.Formostsituations,theAuto
settingcanbeused.Forparticularrequirements,selectapredenedareabydeningIncludeandExcludewindowswithintheimage
toexcludeareasthataretoobrightordark,andincludeareasinthescenethathavebetterlightingwhichwillcontributetothe
exposuredata.TheremustbeatleastoneIncludewindow.TherecanbeatotaloftenIncludeandExcludewindowstotailorthe
exposurezone.NotethatanExcludewindowiseffectiveonlywhenplacedinsideanincludewindow.Tip:Ifanareaisextremely
brightdrawanIncludewindowtocoverthewholeareaanddeneExcludewindowswithinittoblockoutthebrightareas.
18
AXISP3364-VENetworkCamera
VideoandAudio
Shutter&Gain
Theshutterandgainsettingsaffecttheamountofmotionblurandnoiseintheimage.Toadapttodifferentlightingconditions,
availablestoragespaceandbandwidth,itisoftennecessarytoprioritizeeitherlowmotionblurorlownoise.TheAxisproductallows
differentprioritizationsinnormalandlowlight.
Shutterspeedisrelatedtotheamountoftimetheshutterisopenedandismeasuredinseconds(s).Aslowshutterspeedallows
morelighttoreachthesensorandcanhelpproduceabrighterimageinlowlight.Ontheotherhand,aslowshutterspeedcan
causemovingobjectstoappearblurry.
SetShutterto:
•Autotosettheshutterspeedautomatically.Ifrequired,useMaxshuttertolimittheshutterspeedtopreventtheframe
ratefrombeingreduced.
Forexample,toget30fps,setMaxshutterto1/30.
•Fixedtouseaxedshutterspeed.
Gain,measuredindecibel(dB),istheamountofamplicationappliedtotheimage.Ahighgainmayprovideabetterimageinlow
lightbutwillincreasetheamountofimagenoise.
SetGainto:
•Autotosetthegainautomatically.Ifrequired,useMaxgaintolimittheappliedgain.
•Fixedtouseaxedgain.
Example
Ifstoragespaceorbandwidthislimited,tryusingalowergain.Thiswillreduceimagenoiseandproducesmallerimageles.
Irisadjustment
SelectEnableautomaticirisadjustmenttoautomaticallycompensateforchanginglightconditions.Thisoptionisnotavailable
ifaxedirisisused.
UsetheIrisadjustmentslidertosetthepreferredF-value.Thescalerepresentstheamounttheirisisopen.Ifsetto0,theirisis
openedasmuchaspossible.Ifsetto100,theirisisclosedasmuchaspossible.TheactualF-valueisshownbelowtheslider.If
automaticirisadjustmentisenabled,theiriswillstayatthispositionaslongaslightconditionsarefavorable.Iflightconditions
change,theiriswilladjustitselftothebestirissettings.Ifautomaticirisadjustmentisdisabled,theiriswilllockontheset
positionregardlessoflightconditions
Day/Night
TheIRcutlterpreventsinfrared(IR)lightfromreachingtheimagesensor.Inpoorlightingconditions,forexampleatnight,orwhen
usinganexternalIRlamp,settheIRcutltertoOff.Thisincreaseslightsensitivityandallowstheproductto“see”infraredlight.The
imageisshowninblackandwhitewhentheIRcutlterisoff.
IfusingautomaticExposurecontrol,settheIRcutltertoAutotoautomaticallyswitchbetweenOnandOffaccordingtothe
lightingconditions.
TheDay/Nightshiftlevelbarhelpsdeterminewhenthecamerawillshiftfromdaymodetonightmode.Normally,thecamera
automaticallychangesmodefromdaytonightwhenverydark(level100intheslider).BysettingDay/Nightshiftleveltoa
lowervalue,thecamerawillchangetonightmodeearlier.
ViewArea
Aviewareaisacroppedpartofthefullview.TheviewareaistreatedasavideosourceinLiveViewandhasitsownvideo
streamandPTZsettings.
19
AXISP3364-VENetworkCamera
VideoandAudio
Whensettingupaviewarea,itisrecommendedthatthevideostreamresolutionisthesamesizeasorsmallerthantheviewarea
size.Settingthevideostreamresolutionlargerthantheviewareasizeimpliesdigitallyscaledupvideoaftersensorcapture,
requiringmorebandwidthwithoutaddingimageinformation.
Toenable,gotoVideo&Audio>CameraSettingsandselectEnableViewArea.
Toconguretheviewarea:
1.GotoVideo&Audio>ViewArea.
2.SelectanAspectratioandaVideostreamresolution.
3.Usethemousetomoveandresizetheviewarea.
4.SelectEnablePTZtoenabledigitalPTZfortheviewarea.
5.ClickSavetosavethesettings.
Note
ThePTZfunctionalityisusefulduringinstallationoftheAxisproduct.Useaviewareatocropoutaspecicpartofthe
fullview.
Aboutoverlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.
Aboutoverlaytext
Anoverlaytextcanincludethecurrentdateandtime,oratextstring.Whenusingatextstring,so-calledmodierscanbeusedto
display,forexample,thecurrentbitrateorthecurrentframerate.
Youcanchoosebetweenthefollowingtextoverlaysizes:
Size
TextheightBackgroundheight
Small
10pixels20pixels
Medium16pixels28pixels
Large21pixels36pixels
Itisalsopossibletodisplaytextwhenanactionruleistriggered,seeHowtoincludeoverlaytextinanactionruleonpage20.
Howtoincludeoverlaytext
1.GotoVideo&Audio>VideoStreamandselecttheImagetab.
2.Toincludedateandtime,selectIncludedateandIncludetime.
3.Toincludeatextstring,selectIncludetextandenterthetextintheeld.Modierscanbeused,seeFileNaming&
Date/TimeFormatsintheonlinehelp
.
4.Selectsize,color,andplacementofthetextstring.
5.ClickSave.
Tomodifythedateandtimeformat,gotoSystemOptions>Date&Time.SeeDate&Timeonpage41.
Howtoincludeoverlaytextinanactionrule
1.GotoVideo&Audio>VideoStreamandselecttheImagetab.
20
AXISP3364-VENetworkCamera
VideoandAudio
2.UnderOverlaySettings,selectIncludetext.
3.Enterthemodier#D.Whentheruleistriggered,#Disreplacedbythetextspeciedintheactionrule.
Additionaltextinthiseldwillbedisplayedalsowhentheactionruleisnotactive.
4.GotoEvents>ActionRulesandcreateyouractionrule.
5.FromtheActionslist,selectOverlayText.
6.EnterthetexttodisplayintheTexteld.
7.SpecifytheDuration.Thetextcanbedisplayedwhiletheruleisactiveorforaxednumberofseconds.
Aboutoverlayimages
Anoverlayimageisastaticimagesuperimposedoverthevideostream.Theimage,forexampleacompanylogo,isrstuploadedto
theAxisproductandthenusedtoprovideextrainformationortomaskapartoftheimage.
Imagespecications:
•TheuploadedimageshouldbeaWindows24-bitBMPimagewithmaximum250colors.
•Theimagewidthandheight,inpixels,mustbeexactlydivisiblebyfour.
•Theimagecannotbelargerthanthemaximumimageresolution.
•Ifyoucombineatextoverlaywithandimageoverlay,thetextoverlayalwaystakespresidenceovertheoverlayimagein
height.Atextoverlayalwaysstretchesacrossthewholevideoimagewhichmeansyoucannotshrinktheoverlaystripto
makeroomforanimage.Forinformationaboutthedifferenttextoverlayheights,seeAboutoverlaytextonpage20.
Sinceitisstatic,thepositionandsizeofanoverlayimageremainsthesameregardlessofresolutionandpan,tiltorzoommovements.
Tocoverapartofthemonitoredarea,useprivacymasks.SeeAboutprivacymasksonpage22.
Howtouploadanoverlayimage
1.GotoVideo&Audio>OverlayImage.
2.ClickBrowseandbrowsetothele.
3.ClickUpload.
4.TheTransparencySettingspageisnowdisplayed:
-Tomakeacolorintheoverlayimagetransparent,selectUsetransparencyandentertheRGBhexadecimalvalue
forthecolor.Example:Tomakewhitetransparent,enterFFFFFF.
Formoreexamplesofhexadecimalvalues,seetheonlinehelp
.
-Toscaletheimageautomatically,selectScalewithresolution.Theimagewillbescaleddowntotthe
resolutionusedbytheAxisproduct.
5.ClickSave.
Howtoincludeanoverlayimage
1.GotoVideo&Audio>OverlayImage.
2.SelecttheimagetousefromtheUseoverlayimagelistandclickSave.
3.GotoVideo&Audio>VideoStreamandselecttheImagetab.
4.UnderOverlaySettings,selectIncludeoverlayimageatthecoordinates.
21
AXISP3364-VENetworkCamera
VideoandAudio
5.Tocontroltheimage’sposition,entertheX(horizontal)andY(vertical)coordinates.TheX=0andY=0positionis
thetopleftcorner.Ifapartoftheimageispositionedoutsidethevideoimage,theoverlayimagewillbemovedso
thatthewholeimageisvisible.
6.ClickSave.
Aboutprivacymasks
Aprivacymaskisauser-denedareathatcoverspartsofthemonitoredarea.Privacymasksappearasblocksofsolidcolorandare
appliedonthevideostream.PrivacymaskscannotbebypassedusingtheVAPIX®applicationprogramminginterface(API).
ThePrivacyMaskList(Video&Audio>PrivacyMask)showsallthemasksthatarecurrentlyconguredintheAxisproductand
indicatesiftheyareenabled.
Youcanaddanewmask,re-sizethemaskwiththemouse,chooseacolorforthemask,andgivethemaskaname.
Formoreinformation,seetheonlinehelp
Important
Addingmanyprivacymasksmayaffecttheproduct’sperformance.
Setfocusandzoom
Focusandzoomshouldonlybeconguredwheninstallingorreinstallingtheproduct.
1.InstallthecameraasdescribedintheInstallationGuide.
2.GotoSetup>Video&Audio.
3.OnthefocuspagegototheBasictab.
4.Setthezoomlevelusingtheslider.
Note
Movementsinfrontofthecamerashouldbeavoidedwhenperformingautofocus.
5.ClickPerformautofocus.
6.Iftheresultisnotsatisfactory,gototheAdvancedtab.
Note
Changingthezoomlevelmovesthefocusposition.Focusshouldalwaysbeadjustedafterchangingthezoom.
OntheAdvancedtab,focuscanbeadjustedmanually:
1.ClickOpeniristoopentheiristoitsmaximumposition.Thisgivesthesmallestdepthofeldandprovidesthebest
conditionsforfocusing.
2.FocusissetintheFocuswindow.Usethemousetomoveandresizethefocuswindow.
3.ClickintheFocuspositionbartofocusonadesiredlocation.
4.Whensatised,clickEnableiristoenabletheiris.
Howtochangeaudiosettings
Tochangetheproduct’saudiosettings,gotoVideo&Audio>AudioSettings.
Toincludetheaudiostreaminavideostream,gotoVideo&Audio>VideoStream.UndertheAudiotab,selectEnableaudio.
22
AXISP3364-VENetworkCamera
VideoandAudio
Eachstreamproleisaseparatevideostream.Toincludetheaudiostreaminallstreamproles,gototheaudiotabineachstream
prolesettingspageandenableaudio.Formoreinformation,seeAboutstreamprolesonpage17.
Audiochannels
TheAxisproductsupportsthefollowingaudiomodes:
•Fullduplex–Simultaneoustwo-wayaudioallowingtheAxisproducttotransmitandreceiveaudioatthesametime.
Thereisnoechocancellation;iffeedbackloopsappear,trymovingthemicrophoneorthespeaker.
•Half-duplex–AudiocanbetransmittedtoandfromtheAxisproductbutonlyinonedirectionatatime.Totransmit
audiousingtheLiveViewpage,usetheTalkandListenbuttons,seeAMCAudioControlsonpage10.
•Simplex–NetworkCameraspeakeronly-AudioistransmittedfromaclienttotheAxisproductandcanbeplayedby
aspeakerconnectedtotheproduct.TotransmitaudiousingtheLiveViewpage,theTalkandMicrophoneonbuttons
mustbothbeactive,seeAMCAudioControlsonpage10.
•Simplex–NetworkCameramicrophoneonly-Audiocapturedbytheproductmicrophoneistransmittedfromthe
Axisproducttooneormoreclients.
Tosettheaudiomode,gotoVideo&Audio>AudioSettingsandselectthedesiredmodefromtheAudiomodedrop-downlist.
AudioInput
AnexternalmicrophoneoralinesourcecanbeconnectedtotheAudio-inconnector.ConguretheaudioinputsettingsunderVideo
&Audio>AudioSettings.
Note
IfusingunbalancedLineinamonocontactmustbeused.Signalontipandgroundonsleeve.
SelectMicrophonetouseanexternalmicrophoneorLinetouseaLineindevice,e.g.anaudiomixerformultiplemicrophones
oramicrophonewithabuilt-inamplier,asaudiosource.
TheMicrophonepoweroptionprovidesDCpowerforanexternalmicrophone.
Touseaprofessionalmicrophonerequiring48Vphantompower,youneedanexternalpowersupplyandabalanced-unbalanced
converter(audiotransformer)inbetween.
UsetheInputgaintocontrolthevolumeoftheaudioinput.Ifthesoundistoolow,chooseahigherdBvalue,toamplifythe
sound.Ifthesoundistoohigh,choosealowerdBvalue.TheLevelbargivesavisualrepresentationoftheaudiosignallevelindB
relativetothefull-scaleinputlevel.
•Green—thesignalisatagoodlevel.
•Yellow—thesignalisbecomingdistorted.
•Red—thesignalisdistorted.
UsetheEncodingoptiontoselectdigitalaudioencodingformat.
•AACrequiresalicenseforbothencodinganddecoding.AACistheleastcomplicatedandmostwidelyusedcodec.If
achievingthebestpossibleaudioqualityisapriority,AACistherecommendedcodectouse.AnAAClicenseisincluded
intheAxisproduct.
•G71 1isanunlicensedstandardcodecthatisusefulwhenintegratingaudiointoaVoIPsystem
•G726isanunlicensedspeechcodecthatismostcommonlyusedwithinthesecurityindustry.
Note
TheSampleratedenesthenumberoftimespersecondthesoundissampled.Ahighersampleratewillprovidebetteraudio
quality,butalsorequiresagreaterbandwidth.
23
AXISP3364-VENetworkCamera
VideoandAudio
SettherequiredBitratedependingontheselectedencoding.Ahigherbitratewillgivebetteraudioquality.Alowerbitrate
mayhavelatencyordelay,butwillrequirelessbandwidth.
Formoreinformationaboutthesesettings,pleaseseetheonlinehelp
.
AudioOutput
AnexternalspeakercanbeconnectedtotheAudio-outconnector(anactivespeakerwithbuilt-inamplierisrequiredforthis).The
outputcanbeconnectedtoanotheramplierwithspeakers.Astereoconnectormustbeusedfortheaudioout.
ConguretheaudiooutputsettingsunderVideo&Audio>AudioSettings.
Outputgain-Controlthevolumeofthelineaudiooutput.Ifthesoundistoolow,chooseahigherdBvalue.Ifthesoundis
toohigh,choosealowerdBvalue.
AudioClips
AnaudioclipisasoundlethatcanbeplayedwheneventsoccurordirectlyfromtheLiveViewpage.Theaudioclipmustrstbe
uploadedtotheAxisproductorrecordedbyamicrophoneconnectedtotheproduct.
Toadd,download,modifyorremoveaudioclips,gotoVideo&Audio>AudioClips.Formoreinformationseetheonlinehelp
.
ToconguretheAxisproducttoplayaudioclipswhenaneventoccurs,anactionrulemustbesetup.Formoreinformation,see
Rulesandalertsonpage32.
Note
Audioclipscannotbeusediftheproduct’saudiofunctionalityisenabled.TheaudiofunctionalityisenabledontheAudio
tabunderVideo&Audio>VideoStream.
24
AXISP3364-VENetworkCamera
Howtoconfiguretheliveviewwindow
Howtoconfiguretheliveviewwindow
Youcancongurethefollowingitemsforyourliveviewwindow:
•StreamProle.Seepage17.
•DefaultViewerforbrowsers.Seepage25.
•ViewerSettings.Seepage25.
•ActionButtons.Seepage8.
•UserDenedLinks.Seepage26.
•OutputButtons.Seepage26.
Howtosetdefaultviewerforbrowsers
FromLiveViewCong>DefaultViewerselectthedefaultmethodforviewingvideoimagesinyourbrowser.Theproductattempts
toshowthevideoimagesintheselectedvideoformatandviewer.Ifthisisnotpossible,theproductoverridesthesettingsand
selectsthebestavailablecombination.
BrowserViewerDescription
AMC
RecommendedviewerinInternetExplorer(H.264/MotionJPEG).
QuickTime
H.264.
WindowsInternetExplorer
StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa
newimage.
ServerPush
Recommendedviewerforotherbrowsers(MotionJPEG).
QuickTime
H.264.
Otherbrowsers
StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa
newimage.
Formoreinformation,pleaseseetheonlinehelp.
Aboutviewersettings
Tocongureoptionsfortheviewer,gotoLiveViewCong>ViewerSettings.
•SelectShowviewertoolbartodisplaytheAXISMediaControl(AMC)ortheQuickTimeviewertoolbarunderthevideo
imageinyourbrowser.
•H.264decoderinstallation.TheadministratorcandisableinstallationoftheH.264decoderincludedwithAXISMedia
Control.Thisisusedtopreventinstallationofunlicensedcopies.Furtherdecoderlicensescanbepurchasedfromyour
Axisreseller.
•SelectShowcrosshairinPTZjoystickmodetoenableacrossthatwillindicatethecenteroftheimageinPTZjoystick
mode.
•SelectUsePTZjoystickmodeasdefaulttoenablejoystickmode.Themodecanbechangedtemporarilyfromthe
PTZcontrolpanel.
•SelectEnablerecordingbuttontoenablerecordingfromtheLiveViewpage.Thisbuttonisavailablewhenusingthe
AMCviewer.TherecordingsaresavedtothelocationspeciedintheAMCControlPanel.SeeAboutAXISMediaControl
(AMC)onpage11.
25
AXISP3364-VENetworkCamera
Howtoconfiguretheliveviewwindow
Aboutuser-denedlinks
Todisplayuser-denedlinksintheliveviewwindow,selecttheShowcustomlinkoption,givethelinkanameandthenenterthe
URLtolinkto.Whendeningaweblinkdonotremovethe'http://'fromtheURLaddress.Customlinkscanbeusedtorunscriptsor
activateexternaldevicesconnectedtotheproduct,ortheycanlinktoawebpage.Customlinksdenedascgilinkswillrunthe
scriptinthebackground,inahiddenframe.Deningthelinkasaweblinkwillopenthelinkinanewwindow.
OutputButtons
ExternalI/OdevicesconnectedtotheAxisproduct’soutputportscanbecontrolleddirectlyfromtheLiveViewpage.
TodisplayoutputbuttonsintheLiveViewpage:
1.GotoSetup>LiveViewCong.
2.UnderOutputButtons,selectthetypeofcontroltouse:
-Pulseactivatestheoutputforadenedperiodoftime.Thepulsetimecanbesetfrom1/100secondto60
seconds.
-Active/Inactivedisplaystwobuttons,oneforeachaction.
Toconguretheactiveandinactivestates,gotoSystemOptions>Ports&Devices>I/OPortsandsettheport’sNormalstate.
FormoreinformationaboutI/Oports,seeI/OPortsonpage49.
26
AXISP3364-VENetworkCamera
AboutPTZ(PanTiltZoom)
AboutPTZ(PanTiltZoom)
PTZ(pan,tiltandzoom)isavailableifyouhaveenableddigitalPTZintheselectedviewarea.Formoreinformationonviewareas,
seeViewAreaonpage19.
Aboutpresetpositions
Apresetpositionisasavedviewthatcanbeusedtoquicklysteerthecameratoaspecicposition.Apresetpositionconsistsof
thefollowingvalues:
•Panandtiltpositions
•Zoomposition
Howtoaccessthepresetpositions
Presetpositionscanbeaccessedinseveralways:
•ByselectingthepresetfromtheSourcedrop-downlistintheLiveViewPage.
•Whensettingupactionrules.Seepage32.
•Whensettingupguardtours.Seepage27.
Howtoaddapresetposition
1.GotoSetup>PTZ>PresetPositions.
2.Clickintheimageorusethecontrolstosteerthecameraviewtothedesiredposition.
3.WriteanameintheCurrentpositioneld.
4.ClickAddtosavethepresetposition.
Howtosetthehomeposition
TheentireviewareaistreatedastheHomepositionwhichisreadilyaccessiblebyclickingtheHomebuttonontheliveview
windowandinthePresetPositionssetupwindow.
TheproductcanbeconguredtoreturntotheHomepositionwhenthePTZfunctionalityhasbeeninactiveforaspeciedlengthof
time.EnterthelengthoftimeintheReturntohomeaftereldandclickSave.Setthetimetozerotopreventtheproductfrom
automaticallyreturningtotheHomeposition.
Aboutguardtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.
Howtocreateaguardtour
1.GotoSetup>PTZ>GuardTour.
2.ClickAdd.
3.Typeaname.
4.Specifythepauselengthbetweenruns.
27
AXISP3364-VENetworkCamera
AboutPTZ(PanTiltZoom)
5.Selectapresetpositionfromthedrop-downlistandclickAdd.
6.Foreachpresetposition,entertheViewTimeinsecondsorminutes.
7.SpecifytheViewOrderofthepresetpositions,orselectRandomvieworder.
8.ClickSave.
Howtoeditaguardtour
1.GotoSetup>PTZ>GuardTour.
2.SelecttheguardtourintheGuardTourList.
3.ClickModify.
Abouttourrecording
Howtocreatearecordedtour
Note
Onlythenameoftherecordedtourandpausebetweenrunscanbemodied.Startinganewrecordingwilloverwritethe
existingguardtour.
1.GotoPTZ>GuardTourandclickAdd.
2.SelectCreatearecordtourandclickOK.
3.Typeaname.
4.Specifythepauselengthbetweenruns.
5.Clicktostartrecordingthepan/tilt/zoommovements.
6.Whensatised,click
.
7.ClickOK.
8.Activatetherecordedtourfromtheliveview,theguardtourpagesorthroughevents.Formoreinformationseethe
onlinehelp
.
Howtodeleteaguardtour
1.GotoSetup>PTZ>GuardTour.
2.SelecttheguardtourintheGuardTourList.
3.ClickRemove.
Advanced
AboutadvancedPTZsettings
AdvancedPTZsettingscanbeconguredunderPTZ>Advanced>Controls.
ThePanelShortcutCommandButtonslistshowstheuser-denedbuttonsthatcanbeaccessedfromtheLiveViewpage’sCtrl
panel.ThesebuttonscanbeusedtoprovidedirectaccesstocommandsissuedusingtheVAPIX®applicationprogramminginterface.
ClickAddtoaddanewshortcutcommandbutton.
28
AXISP3364-VENetworkCamera
AboutPTZ(PanTiltZoom)
ThefollowingPTZcontrolsareenabledbydefault:
•Pancontrol
•Tiltcontrol
•Zoomcontrol
Todisablespeciccontrols,deselecttheoptionsunderEnable/Disablecontrols.
Note
DisablingPTZcontrolswillnotaffectpresetpositions.Forexample,ifthetiltcontrolisdisabled,theproductcanstillmoveto
presetpositionsthatrequireatiltmovement.
29
AXISP3364-VENetworkCamera
Aboutdetectors
Aboutdetectors
Aboutcameratampering
CameraTamperingcangenerateanalarmwhenthecameraisrepositioned,orwhenthelensiscovered,spray-paintedorseverely
de-focused.Tosendanalarm,forexampleviaemail,anactionrulemustbesetup.
Howtoconguretamperingdetection
1.GotoDetectors>CameraTampering.
2.SettheMinimumduration,thatisthetimethatmustelapsebeforeanalarmisgenerated.Increasetimetoprevent
falsealarmsforknownconditionsthataffecttheimage.
3.SelectAlarmfordarkimagesifanalarmshouldbegeneratedwhenlightsaredimmedorturnedoff,orifthelensis
sprayed,covered,orrenderedseverelyoutoffocus.
4.ClickSave.
Howtocongureanactionrulefortamperingalarm
1.GotoEvents>ActionRules.
2.ClickAddtosetupanewactionrule.
3.EnteraNamefortheactionrule.
4.UnderCondition,selectDetectorsfromtheTriggerlist.
5.SelectTamperingfromthelistofdetectors.
6.Optionally,selectascheduleandsetadditionalconditions.
7.Selecttheaction.Example:Tosendanemail,selectSendNoticationandselectaRecipientfromthelistofdened
recipients.
Note
TheWhiletheruleisactiveoptionunderDurationcannotbeusedwithcameratampering,sincecameratamperingdoesnot
haveadurationandonceithasbeentriggereditwillnotautomaticallyreturntoitsuntriggeredstate.
Formoreinformationonactionsrules,seeRulesandalertsonpage32.
AudioDetection
TheAxisproductcanbeconguredtogenerateanalarmwhenaudiorisesaboveorfallsbelowthethresholdvalue.Thethreshold
valuecanbesetintherange0–100where0isthemostsensitiveand100theleastsensitive.
1.GotoDetectors>AudioDetection.
2.SettheaudioalarmlevelandclickSave.
3.GotoEvents>ActionRulesandsetupanactionrule,seeHowtosetupactionrulesonpage32.
DetectedaudioisindicatedbycoloredpeaksintheActivityindicator.Aneventistriggeredwhendetectedaudiorisesaboveorfalls
belowthethresholdvalue,whichisrepresentedbythebar.
30
AXISP3364-VENetworkCamera
Applications
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
Aboutapplicationlicenses
Someapplicationsneedalicensetorun.Licensescanbeinstalledintwoways:
•Automaticinstallation—requiresaccesstotheInternet
•Manualinstallation—obtainthelicensekeyfromtheapplicationvendoranduploadthekeytotheAxisproduct
Torequestalicense,theAxisproductserialnumber(S/N)isrequired.Theserialnumbercanbefoundontheproductlabelandunder
SystemOptions>Support>SystemOverview.
Howtouploadandstartanapplication
Touploadandstartanapplication:
1.GotoSetup>Applications.
2.UnderUploadApplication,clickBrowse.LocatetheapplicationleandclickUploadPackage.
3.Installthelicense(ifapplicable).Forinstructions,seethedocumentationprovidedbytheapplicationvendor.
4.Starttheapplication.GotoApplications,selecttheapplicationinthelistofinstalledapplicationsandclickStart.
5.Conguretheapplication.Forinstructions,seethedocumentationprovidedbytheapplicationvendor.
Note
•Applicationscanbeuploadedbyproductadministrators.
•ApplicationsandlicensescanbeinstalledonmultipleproductsatthesametimeusingAXISCameraManagement,version
3.10andlater.
Togeneratealoglefortheapplication,gotoApplications.SelecttheapplicationandclickLog.
ApplicationConsiderations
Ifanapplicationisupgraded,applicationsettings,includingthelicense,willberemoved.Thelicensemustbereinstalledand
theapplicationrecongured.
IftheAxisproduct’srmwareisupgraded,uploadedapplicationsandtheirsettingswillremainunchanged,althoughthisisnot
guaranteedbyAxisCommunications.Notethattheapplicationmustbesupportedbythenewrmware.Forinformationabout
rmwareupgrades,seeHowtoupgradethermwareonpage52.
IftheAxisproductisrestarted,runningapplicationswillrestartautomatically.
IftheAxisproductisrestoredorresettofactorydefault,uploadedapplicationsandtheirsettingsareremoved.Forinformation
aboutrestoringtheAxisproduct,seeMaintenanceonpage49.Forinformationaboutfactorydefault,seeResettofactorydefault
settingsonpage51.
31
AXISP3364-VENetworkCamera
Rulesandalerts
Rulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.
Howtosetupactionrules
Anactionruledenestheconditionsthatmustbemetfortheproducttoperformanaction,forexamplerecordvideoorsendan
emailnotication.Ifmultipleconditionsaredened,allofthemmustbemettotriggertheaction.
Formoreinformationaboutavailabletriggersandactions,seeAbouttriggersonpage32andAboutactionsonpage34.
Thefollowingexampledescribeshowtosetupanactionruletorecordvideotoanetworkshareifthereismovementinthe
camera’seldofview.
Howtosetupmotiondetectionandaddanetworkshare:
1.GotoApplicationstostartandcongureAXISVideoMotionDetection.Seetheonlinehelp.
2.GotoSystemOptions>Storageandsetupthenetworkshare.Seepage49.
Howtosetuptheactionrule:
1.GotoEvents>ActionRulesandclickAdd.
2.SelectEnableruleandenteradescriptivenamefortherule.
3.SelectApplicationsfromtheTriggerdrop-downlistandthenselectVMD.
4.Optionally,selectaScheduleandAdditionalconditions.Seebelow.
5.UnderActions,selectRecordVideofromtheTypedrop-downlist.
6.SelectaStreamproleandconguretheDurationsettingsasdescribedbelow.
7.SelectNetworkSharefromtheStoragedrop-downlist.
Tousemorethanonetriggerfortheactionrule,selectAdditionalconditionsandclickAddtoaddadditionaltriggers.Whenusing
additionalconditions,allconditionsmustbemettotriggertheaction.
Topreventanactionfrombeingtriggeredrepeatedly,aWaitatleasttimecanbeset.Enterthetimeinhours,minutesandseconds,
duringwhichthetriggershouldbeignoredbeforetheactionrulecanbeactivatedagain.
TherecordingDurationofsomeactionscanbesettoincludetimeimmediatelybeforeandaftertheevent.SelectPre-triggertime
and/orPost-triggertimeandenterthenumberofseconds.WhenWhiletheruleisactiveisenabledandtheactionistriggered
againduringthepost-triggertime,therecordingtimewillbeextendedwithanotherpost-triggertimeperiod.
Formoreinformation,seetheproduct’sbuilt-inhelp.
Abouttriggers
Availableactionruletriggersandconditionsinclude:
•Applications–Useinstalledapplicationstotriggertherule.SeeApplicationsonpage31.
•Detectors
-Day/NightMode–Triggersanactionrulewhentheproductswitchesbetweendaymode(IRcutlteron)and
nightmode(IRcutlteroff).Thiscanforexamplebeusedtocontrolanexternalinfrared(IR)lightconnected
toanoutputport.
32
AXISP3364-VENetworkCamera
Rulesandalerts
-LiveStreamAccessed–Triggersanactionrulewhenanystreamisaccessedandduringedgestorageplayback.
Thiscanforexamplebeusedtosendnotications.
-Tampering–Triggersanactionrulewhentamperingisdetected.SeeAboutcameratamperingonpage30.
•Hardware
-Fan–Triggersanactionruleifthefanismalfunctioning.Thiscanforexamplebeusedtosendmaintenance
notications.
-Heater–Triggersanactionruleiftheheaterismalfunctioning.Thiscanforexamplebeusedtosend
maintenancenotications.
-Network–Triggersanactionruleifnetworkconnectionislostorrestored.Thiscanforexamplebeusedto
startrecordingtotheSDcard.
-Temperature–Triggersanactionruleifthetemperaturefallsoutsideorinsidetheoperatingrangeofthe
product.Thiscanforexamplebeusedtosendmaintenancenotications.
•InputSignal
-DigitalInputPort–TriggersanactionrulewhenanI/Oportreceivesasignalfromaconnecteddevice.SeeI/O
Portsonpage49.
-ManualTrigger–TriggersanactionruleusingtheManualTriggerbuttonintheLiveViewpage.SeeAboutthe
controlsintheliveviewwindowonpage8.Thiscanforexamplebeusedtovalidateactionsduringproduct
installationandconguration.
-VirtualInputs–UsedbyVMS(VideoManagementSystem)totriggeractions.Virtualinputscan,forexample,
beconnectedtobuttonsintheVMSuserinterface.
•PTZ
-Moving–TriggersanactionrulewhenthecameraviewmovesduetoaPTZoperation.Thiscanforexample
beusedasanadditionalconditiontopreventanactionruletriggeredbymotiondetectiontorecordvideo
whilethecameraviewmovesduetoaPTZoperation.
-PresetReached–Triggersanactionrulewhenthecamerastopsatapresetposition.Thiscanbeforexamplebe
usedwiththeSendImagesactiontouploadimagesfromthepresetposition.
•Storage
-Disruption–Triggersanactionruleifstorageproblemsaredetected,forexampleifthestoragedeviceis
unavailable,removed,full,lockedorifotherreadorwriteproblemsoccur.Thiscanforexamplebeusedto
sendmaintenancenotications.
-Recording–TriggersanactionrulewhentheAxisproductrecordstothestoragedevice.Therecordingstatus
triggercanbeusedtonotifytheoperator,forexamplebyashingLEDlights,iftheproducthasstartedor
stoppedtorecordtothestoragedevice.Notethat,thistriggercanbeusedonlyforedgestoragerecordingstatus.
•System
-SystemReady–Triggersanactionrulewhentheproducthasbeenstartedandallservicesarerunning.Thiscan
forexamplebeusedtosendanoticationwhentheproductrestarts.
•Time
-Recurrence–Triggersanactionruleperiodically.SeeHowtosetuprecurrencesonpage35.Thiscanfor
examplebeusedtouploadanimageevery5minutes.
-UseSchedule–Triggersanactionruleaccordingtotheselectedschedule.SeeHowtocreateschedules
onpage35.
33
AXISP3364-VENetworkCamera
Rulesandalerts
Aboutactions
Youcancongureseveralactions:
•Day/NightVisionMode–Setthedaymode(IRcutlteron)orthenightmode(IRcutlteroff).
•OutputPort–ActivateanI/Oporttocontrolanexternaldevice.
•OverlayText–Displayanoverlaytext.SeeHowtoincludeoverlaytextinanactionruleonpage20.
•PlayAudioClip–Playanaudioclip.SeeAudioClipsonpage24.
•PTZControl
-PresetPosition–Gotoapresetposition.
-GuardTour–Startaguardtour.SeeAboutguardtoursonpage27.
•RecordVideo–Recordvideoandaudiotoaselectedstorage.Torecordaudio,useAACaudioencodingandmakesurethat
audioisenabledintheselectedstreamprole.
•SendImages–Sendimagestoarecipient.
•SendNotication–Sendanoticationmessagetoarecipient.
•SendSNMPTrap–SendanSNMPtrapmessagetotheoperator.MakesurethatSNMPisenabledandcongured
underSystemOptions>Network>SNMP.
•SendVideoClip–Sendavideocliptoarecipient.
•StatusLED–FlashtheLEDindicator.Thiscanforexamplebeusedtovalidatetriggerssuchasmotiondetectionduring
productinstallationandconguration.
Howtoaddrecipients
Theproductcansendmedialesandmessagestonotifyusersaboutevents.Beforetheproductcansendmedialesornotication
messages,youmustdeneoneoremorerecipients.Forinformationaboutavailableoptions,seeAboutrecipienttypesonpage34.
Toaddarecipient:
1.GotoEvents>RecipientsandclickAdd.
2.Enteradescriptivename.
3.SelectarecipientType.
4.Entertheinformationneededfortherecipienttype.
5.ClickTesttotesttheconnectiontotherecipient.
6.ClickOK.
Aboutrecipienttypes
Thefollowingrecipienttypesareavailable:
UsewithactionNotes
Email
SendImages
SendNotication
SendVideoClip
Anemailrecipientcancontainmultipleemailaddresses.
FTP
SendImages
SendVideoClip
34
AXISP3364-VENetworkCamera
Rulesandalerts
SFTPSendImages
SendVideoClip
EncryptedletransferusingSSHFileTransportProtocol(SFTP).SFTPisamore
securemethodthanFTPbutletransfermightbeslower,especiallyforlargeles
suchashighresolutionvideo.
SpecifylogininformationfortheSFTPserverandtheserver’spublickeyMD5
ngerprint(32hexadecimaldigits).TheSFTPrecipientsupportsSFTPserversusing
SSH-2withRSAandDSAhostkeytypes.RSAisthepreferredmethod.Touse
DSA,disabletheRSAkeyontheSFTPserver.
HTTP
SendImages
SendNotication
SendVideoClip
HTTPSSendImages
SendNotication
SendVideoClip
EncryptedletransferusingHyperTextTransferProtocolSecure(HTTPS).Specify
logininformationfortheHTTPSserverandvalidatetheserver’scerticate.If
thereisaproxybetweentheAxisproductandtheHTTPSserver,alsospecify
theproxysettings.
NetworkShareSendImages
SendVideoClip
Anetworksharecanalsobeusedasastoragedeviceforrecordedvideo.Goto
System>Storagetocongureanetworksharebeforesettingupacontinuous
recordingoranactionruletorecordvideo.
TCPSendNotication
Howtocreateschedules
Schedulescanbeusedasactionruletriggersorasadditionalconditions,forexampletorecordvideoifmotionisdetectedoutside
ofcehours.Useoneofthepredenedschedulesorcreateanewscheduleasdescribedbelow.
Tocreateanewschedule:
1.GotoEvents>SchedulesandclickAdd.
2.Enteradescriptivenameandtheinformationneededforadaily,weekly,monthlyoryearlyschedule.
3.ClickOK.
Tousethescheduleinanactionrule,selecttheschedulefromtheScheduledrop-downlistintheActionRuleSetuppage.
Howtosetuprecurrences
Recurrencesareusedtotriggeractionrulesrepeatedly,forexampleevery5minutesoreveryhour.
Tosetuparecurrence:
1.GotoEvents>RecurrencesandclickAdd.
2.Enteradescriptivenameandrecurrencepattern.
3.ClickOK.
Tousetherecurrenceinanactionrule,rstselectTimefromtheTriggerdrop-downlistintheActionRuleSetuppageandthen
selecttherecurrencefromtheseconddrop-downlist.
Tomodifyorremoverecurrences,selecttherecurrenceintheRecurrencesListandclickModifyorRemove.
35
AXISP3364-VENetworkCamera
Aboutrecordings
Aboutrecordings
TheAxisproductcanbeconguredtorecordvideocontinuouslyoraccordingtoanactionrule:
•Tostartacontinuousrecording,seepage37.
•Tosetupactionrules,seepage32.
•Toaccessrecordings,seeHowtondrecordingsonpage36.
•Toplayrecordings,seeHowtoplayrecordingsonpage36.
•Toexportarecordingasavideoclip,seeHowtoexportavideocliponpage37.
•Tocongurecameracontrolledstorage,seeStorageonpage47.
Howtondrecordings
RecordingsstoredontheSDcardornetworksharecanbeaccessedfromtheRecordings>Listpage.Thepagelistsallrecordingson
thestoragedeviceandshowseachrecording’sstartdateandtime,durationandtheeventthattriggeredtherecording.
Note
Therecording’sstartdateandtimeissetaccordingtotheAxisproduct’sdateandtimesettings.IftheAxisproductis
conguredtouseatimezonedifferentfromthelocaltimezone,makesuretoconguretheRecordingtimeltersaccording
totheproduct’stimezone.DateandtimesettingsareconguredunderSystemOptions>Date&Time,seeDate&Time
onpage41.
Tondarecording,followthesesteps:
1.GotoRecordings>List.
2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilter:
Recordingtime–ListrecordingsthatstartedbetweentheFromandTotimes.
Event–Listrecordingsthatweretriggeredbyaspecicevent.Selectcontinuoustolistcontinuousrecordings.
Storage–Listrecordingsfromaspecicstoragedevice.
Sort–Specifyhowrecordingsshouldbesortedinthelist.
Results–Specifythemaximumnumberofrecordingstodisplay.
3.Toapplythelters,clicktheFilterbutton.Someltersmaytakealongtimetocomplete.
4.TherecordingsaredisplayedintheRecordinglist.
Toplayarecording,selecttherecordingandclickPlay.SeealsoHowtoplayrecordingsonpage36.
Toviewdetailedinformationaboutarecording,selecttherecordingandclickProperties.
Toexportarecordingorapartofarecordingasavideoclip,selecttherecordingandclickExport.SeealsoHowtoexporta
videocliponpage37.
Toremovearecordingfromthestoragedevice,selecttherecordingandclickRemove.
Howtoplayrecordings
RecordingsontheSDcardornetworksharecanbeplayeddirectlyfromtheAxisproduct’swebpages.
36
AXISP3364-VENetworkCamera
Aboutrecordings
Toplayarecording,followthesesteps:
1.GotoRecordings>List.
2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilterandclicktheFilterbuttontoapply
thelters.SeealsoHowtondrecordingsonpage36.
3.SelecttherecordingandclickPlay.Therecordingwillbeplayedinanewbrowserwindow.
Howtoexportavideoclip
RecordingsontheSDcardornetworksharecanbeexportedasvideoclips.Youcanexportacompleterecordingorapartofa
recording.
Note
TheexportedrecordingisaMatroskavideole(.mkv).ToplaytherecordinginWindowsMediaPlayer,AXISMatroskaFile
Splittermustbeinstalled.AXISMatroskaFileSplittercanbedownloadedfromwww.axis.com/support/downloads
Toexportavideoclip,followthesesteps:
1.GotoRecordings>List.
2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilterandclicktheFilterbuttontoapply
thelters.SeealsoHowtondrecordingsonpage36.
3.SelecttherecordingandclickExport.TheExportRecordingdialogopens.
4.Bydefault,thecompleterecordingisselected.Toexportapartoftherecording,modifythestartandstoptimes.
5.Optionally,enteralenamefortherecording.
6.ClickExport.
Note
Recordingscanalsobeexportedfromtheplaybackwindow.
Aboutcontinuousrecording
TheAxisproductcanbeconguredtocontinuouslysavevideotoastoragedevice.Forinformationaboutstoragedevices,seeStorage
onpage47.Topreventthediskfrombecomingfull,itisrecommendedtocongurethedisktoautomaticallyremoveoldrecordings.
Ifanewstreamproleisselectedwhilearecordingisongoing,therecordingwillbestoppedandsavedintherecordinglistanda
newrecordingwiththenewstreamprolewillstart.Allpreviouscontinuousrecordingswillremainintherecordinglistuntilthey
areremovedmanuallyorthroughautomaticremovalofoldrecordings.
Tostartacontinuousrecording,followthesesteps:
1.GotoRecordings>Continuous.
2.SelectEnabled.
3.SelectthetypeofstoragedevicefromtheStoragelist.
4.SelectaStreamproletouseforcontinuousrecordings.Toincludeaudiointherecording,useAACaudioencodingand
makesurethataudioisenabledintheselectedstreamprole.
5.ClickSavetosaveandstarttherecording.
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AXISP3364-VENetworkCamera
Aboutlanguages
Aboutlanguages
MultiplelanguagescanbeinstalledintheAxisproduct.Allwebpagesincludingtheonlinehelpwillbedisplayedintheselected
language.Toswitchlanguages,gotoSetup>Languagesandrstuploadthenewlanguagele.Browseandlocatetheleandclick
theUploadLanguagebutton.SelectthenewlanguagefromthelistandclickSave.
Note
•Resettingtheproducttofactorydefaultsettingswilleraseanyuploadedlanguagelesandresettheproductlanguageto
English.
•ClickingtheRestorebuttonontheMaintenancepagewillnotaffectthelanguage.
•Armwareupgradewillnotaffectthelanguageused.Howeverifyouhaveuploadedanewlanguagetotheproductand
laterupgradethermware,itmayhappenthatthetranslationnolongermatchestheproduct'swebpages.Inthiscase,
uploadanupdatedlanguagele.
•Alanguagealreadyinstalledintheproductwillbereplacedwhenacurrentoralaterversionofthelanguageleisuploaded.
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Aboutsystemoptions
Aboutsystemoptions
Security
Users
UseraccesscontrolisenabledbydefaultandcanbeconguredunderSystemOptions>Security>Users.Anadministratorcan
setupotherusersbygivingthemusernamesandpasswords.Itisalsopossibletoallowanonymousviewerlogin,whichmeans
thatanybodymayaccesstheLiveViewpage.
Theuserlistdisplaysauthorizedusersandusergroups(accesslevels):
•ViewershaveaccesstotheLiveViewpage
•Operatorshaveaccesstoallsettingsexcept:
-creatingandmodifyingPTZpresets
-creatingandmodifyingPTZcontrolsettings
-creatingandmodifyingprivacymasksettings
-uploadingapplicationsandlanguageles
-anyofthesettingsincludedintheSystemOptions
•Administratorshaveunrestrictedaccesstoallsettings.Theadministratorcanadd,modifyandremoveotherusers.
Note
NotethatwhentheoptionEncrypted&unencryptedisselected,thewebserverwillencryptthepassword.Thisisthedefault
optionforanewunitoraunitresettofactorydefaultsettings.
UnderHTTP/RTSPPasswordSettings,selectthetypeofpasswordtoallow.Youmayneedtoallowunencryptedpasswordsifthereare
viewingclientsthatdonotsupportencryption,orifyouupgradedthermwareandexistingclientssupportencryptionbutneed
tologinagainandbeconguredtousethisfunctionality.
UnderUserSettings,selecttheEnableanonymousviewerloginoptiontoallowanonymoususersaccesstotheLiveViewpage.
SelecttheEnableanonymousPTZcontrollogintoallowanonymoususersaccesstothePTZcontrols.
ONVIF
ONVIFisanopenindustryforumthatprovidesandpromotesstandardizedinterfacesforeffectiveinteroperabilityofIP-based
physicalsecurityproducts.
BycreatingauseryouautomaticallyenableONVIFcommunication.UsetheusernameandpasswordwithallONVIFcommunication
withtheproduct.Formoreinformationseewww.onvif.org
IPAddressFilter
IPaddresslteringisenabledontheSystemOptions>Security>IPAddressFilterpage.Onceenabled,thelistedIPaddressare
allowedordeniedaccesstotheAxisproduct.SelectAlloworDenyfromthelistandclickApplytoenableIPaddressltering.
Theadministratorcanaddupto256IPaddressentriestothelist(asingleentrycancontainmultipleIPaddresses).
HTTPS
HTTPS(HyperTextTransferProtocoloverSecureSocketLayer,orHTTPoverSSL)isawebprotocolprovidingencryptedbrowsing.
HTTPScanalsobeusedbyusersandclientstoverifythatthecorrectdeviceisbeingaccessed.Thesecuritylevelprovidedby
HTTPSisconsideredadequateformostcommercialexchanges.
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TheAxisproductcanbeconguredtorequireHTTPSwhenusersfromdifferentusergroups(administrator,operator,viewer)login.
TouseHTTPS,anHTTPScerticatemustrstbeinstalled.GotoSystemOptions>Security>Certicatestoinstallandmanage
certicates.SeeAboutcerticatesonpage40.
ToenableHTTPSontheAxisproduct:
1.GotoSystemOptions>Security>HTTPS
2.SelectanHTTPScerticatefromthelistofinstalledcerticates.
3.Optionally,clickCiphersandselecttheencryptionalgorithmstouseforSSL.
4.SettheHTTPSConnectionPolicyforthedifferentusergroups.
5.ClickSavetoenablethesettings.
ToaccesstheAxisproductviathedesiredprotocol,intheaddresseldinabrowser,enterhttps://fortheHTTPSprotocol
andhttp://fortheHTTPprotocol.
TheHTTPSportcanbechangedontheSystemOptions>Network>TCP/IP>Advancedpage.
IEEE802.1X
IEEE802.1Xisastandardforport-basedNetworkAdmissionControlprovidingsecureauthenticationofwiredandwirelessnetwork
devices.IEEE802.1XisbasedonEAP(ExtensibleAuthenticationProtocol).
ToaccessanetworkprotectedbyIEEE802.1X,devicesmustbeauthenticated.Theauthenticationisperformedbyanauthentication
server,typicallyaRADIUSserver,examplesofwhichareFreeRADIUSandMicrosoftInternetAuthenticationService.
InAxisimplementation,theAxisproductandtheauthenticationserveridentifythemselveswithdigitalcerticatesusingEAP-TLS
(ExtensibleAuthenticationProtocol-TransportLayerSecurity).ThecerticatesareprovidedbyaCerticationAuthority(CA).
Youneed:
•aCAcerticatetoauthenticatetheauthenticationserver.
•aCA-signedclientcerticatetoauthenticatetheAxisproduct.
Tocreateandinstallcerticates,gotoSystemOptions>Security>Certicates.SeeAboutcerticatesonpage40.
ToallowtheproducttoaccessanetworkprotectedbyIEEE802.1X:
1.GotoSystemOptions>Security>IEEE802.1X.
2.SelectaCACerticateandaClientCerticatefromthelistsofinstalledcerticates.
3.UnderSettings,selecttheEAPOLversionandprovidetheEAPidentityassociatedwiththeclientcerticate.
4.ChecktheboxtoenableIEEE802.1XandclickSave.
Note
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbesynchronizedwithanNTP
server.SeeDate&Timeonpage41.
Aboutcerticates
Certicatesareusedtoauthenticatedevicesonanetwork.Typicalapplicationsincludeencryptedwebbrowsing(HTTPS),network
protectionviaIEEE802.1Xandnoticationmessagesforexampleviaemail.TwotypesofcerticatescanbeusedwiththeAxis
product:
Server/Clientcerticates-ToauthenticatetheAxisproduct.AServer/Clientcerticatecanbeself-signedorissuedbyaCerticate
Authority(CA).Aself-signedcerticateofferslimitedprotectionandcanbeusedbeforeaCA-issuedcerticatehasbeenobtained.
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CAcerticates-Toauthenticatepeercerticates,forexamplethecerticateofanauthenticationserverincasetheAxisproductis
connectedtoanIEEE802.1Xprotectednetwork.TheAxisproductisshippedwithseveralpreinstalledCAcerticates.
Note
•Iftheproductisresettofactorydefault,allcerticates,exceptpreinstalledCAcerticates,willbedeleted.
•Iftheproductisresettofactorydefault,allpreinstalledCAcerticatesthathavebeendeletedwillbereinstalled.
Howtocreateaself-signedcerticate
1.GotoSetup>SystemOptions>Security>Certicates.
2.ClickCreateself-signedcerticateandprovidetherequestedinformation.
HowtocreateandinstallaCA-signedcerticate
1.Createaself-signedcerticate,seeHowtocreateaself-signedcerticateonpage41.
2.GotoSetup>SystemOptions>Security>Certicates.
3.ClickCreatecerticatesigningrequestandprovidetherequestedinformation.
4.CopythePEM-formattedrequestandsendtotheCAofyourchoice.
5.Whenthesignedcerticateisreturned,clickInstallcerticateanduploadthecerticate.
HowtoinstalladditionalCAcerticates
1.GotoSetup>SystemOptions>Security>Certicates.
2.ClickInstallcerticateanduploadthecerticate.
AudioSupport
SelectEnableaudiosupporttoallowclientstoretrieveaudiostreamsfromtheAxisproduct.Forinformationonhowtocongure
audiosettings,seeHowtochangeaudiosettingsonpage22.
Note
DeselectingthisoptionwilldisableaudiogloballyintheAxisproduct,forconguredeventsandproleswithaudioaswell.
Date&Time
TheAxisproduct’sdateandtimesettingsareconguredunderSystemOptions>Date&Time.
CurrentServerTimedisplaysthecurrentdateandtime(24hclock).Thetimecanbedisplayedin12hclockinthetextoverlay(see
below).
Tochangethedateandtimesettings,selectthepreferredTimemodeunderNewServerTime:
•Synchronizewithcomputertime–Setsdateandtimeaccordingtothecomputer’sclock.Withthisoption,dateand
timearesetonceandwillnotbeupdatedautomatically.
•SynchronizewithNTPServer–ObtainsdateandtimefromanNTPserver.Withthisoption,dateandtimesettingsare
updatedcontinuously.ForinformationonNTPsettings,seeNTPCongurationonpage44.
IfusingahostnamefortheNTPserver,aDNSservermustbecongured.SeeDNSCongurationonpage43.
•Setmanually–Allowsyoutomanuallysetdateandtime.
IfusinganNTPserver,selectyourTimezonefromthedrop-downlist.Ifrequired,checkAutomaticallyadjustfordaylightsaving
timechanges.
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Aboutsystemoptions
TheDate&TimeFormatUsedinImagesisthedateandtimeformatdisplayedasatextoverlayinthevideostream.Usethe
predenedformatsorseeFileNaming&Date/TimeFormatsintheonlinehelp
forinformationonhowtocreatecustomdateand
timeformats.Toincludedateandtimeintheoverlaytext,gotoVideo&AudioandselectIncludedateandIncludetime.
Network
BasicTCP/IPSettings
TheAxisproductsupportsIPversion4andIPversion6.Bothversionscanbeenabledsimultaneously,andatleastoneversion
mustalwaysbeenabled.
IPv4AddressConguration
Bydefault,theAxisproductissettouseIPv4(IPversion4)andtoobtaintheIPaddressautomaticallyviaDHCP.TheIPv4settingsare
conguredunderSystemOptions>Network>TCP/IP>Basic.
DHCP(DynamicHostCongurationProtocol)allowsnetworkadministratorstocentrallymanageandautomatetheassignmentof
IPaddresses.DHCPshouldonlybeenabledifusingdynamicIPaddressnotication,oriftheDHCPcanupdateaDNSserver.Itis
thenpossibletoaccesstheAxisproductbyname(hostname).
IfDHCPisenabledandtheproductcannotbeaccessed,runAXISIPUtilitytosearchthenetworkforconnectedAxisproducts,orreset
theproducttothefactorydefaultsettings(seepage51)andthenperformtheinstallationagain.
TouseastaticIPaddress,checkUsethefollowingIPaddressandspecifytheIPaddress,subnetmaskanddefaultrouter.
IPv6AddressConguration
IfIPv6(IPversion6)isenabled,theAxisproductwillreceiveanIPaddressaccordingtothecongurationinthenetworkrouter.
ToenableIPv6,gotoSystemOptions>Network>TCP/IP>Basic.OthersettingsforIPv6shouldbeconguredinthenetworkrouter.
ARP/Ping
Theproduct’sIPaddresscanbeassignedusingARPandPing.Forinstructions,seeAssignanIPaddressusingARP/Pingonpage42.
TheARP/Pingserviceisenabledbydefaultbutisautomaticallydisabledtwominutesaftertheproductisstarted,orassoonasanIP
addressisassigned.Tore-assignIPaddressusingARP/Ping,theproductmustberestartedtoenableARP/Pingforanadditional
twominutes.
Todisabletheservice,gotoSystemOptions>Network>TCP/IP>BasicandcleartheoptionEnableARP/PingsettingofIPaddress.
Pingingtheproductisstillpossiblewhentheserviceisdisabled.
AssignanIPaddressusingARP/Ping
Thedevice’sIPaddresscanbeassignedusingARP/Ping.Thecommandmustbeissuedwithin2minutesofconnectingpower.
1.AcquireafreestaticIPaddressonthesamenetworksegmentasthecomputer.
2.Locatetheserialnumber(S/N)onthedevicelabel.
3.Openacommandpromptandenterthefollowingcommands:
Linux/Unixsyntax
arp-s<IPaddress><serialnumber>temp
ping-s408<IPaddress>
Linux/Unixexample
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arp-s192.168.0.12500:40:8c:18:10:00temp
ping-s408192.168.0.125
Windowssyntax(thismayrequirethatyourunthecommandpromptasanadministrator)
arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>
Windowsexample(thismayrequirethatyourunthecommandpromptasanadministrator)
arp-s192.168.0.12500-40-8c-18-10-00
ping-l408-t192.168.0.125
4.Restartthedevicebydisconnectingandreconnectingthenetworkconnector.
5.ClosethecommandpromptwhenthedevicerespondswithReplyfrom192.168.0.125:...orsimilar.
6.Openabrowserandtypehttp://<IPaddress>intheaddresseld.
ForothermethodsofassigningtheIPaddress,seethedocumentHowtoassignanIPaddressandaccessyourdeviceat
www.axis.com/support
Note
•ToopenacommandpromptinWindows,opentheStartmenuandsearchforcmd.
•TousetheARPcommandinWindows8/Windows7/WindowsVista,right-clickthecommandprompticonandselect
Runasadministrator.
•ToopenacommandpromptinMacOSX,opentheTerminalutilityfromApplication>Utilities.
AXISVideoHostingSystem(AVHS)
AVHSusedinconjunctionwithanAVHSservice,provideseasyandsecureInternetaccesstoliveandrecordedvideoaccessiblefrom
anylocation.FormoreinformationandhelptondalocalAVHSServiceProvidergotowww.axis.com/hosting
TheAVHSsettingsareconguredunderSystemOptions>Network>TCPIP>Basic.ThepossibilitytoconnecttoanAVHSservice
isenabledbydefault.Todisable,cleartheEnableAVHSbox.
One-clickenabled-Pressandholdtheproduct’scontrolbutton(see)forabout3secondstoconnecttoanAVHSserviceoverthe
Internet.Onceregistered,AlwayswillbeenabledandtheAxisproductstaysconnectedtotheAVHSservice.Iftheproductisnot
registeredwithin24hoursfromwhenthebuttonispressed,theproductwilldisconnectfromtheAVHSservice.
Always-TheAxisproductwillconstantlyattempttoconnecttotheAVHSserviceovertheInternet.Onceregistered,theproductwill
stayconnectedtotheservice.Thisoptioncanbeusedwhentheproductisalreadyinstalledanditisnotconvenientorpossibleto
usetheone-clickinstallation.
AXISInternetDynamicDNSService
AXISInternetDynamicDNSServiceassignsahostnameforeasyaccesstotheproduct.Formoreinformation,seewww.axiscam.net
ToregistertheAxisproductwithAXISInternetDynamicDNSService,gotoSystemOptions>Network>TCP/IP>Basic.Under
Services,clicktheAXISInternetDynamicDNSServiceSettingsbutton(requiresaccesstotheInternet).Thedomainnamecurrently
registeredatAXISInternetDynamicDNSservicefortheproductcanatanytimeberemoved.
Note
AXISInternetDynamicDNSServicerequiresIPv4.
AdvancedTCP/IPSettings
DNSConguration
DNS(DomainNameService)providesthetranslationofhostnamestoIPaddresses.TheDNSsettingsareconguredunderSystem
Options>Network>TCP/IP>Advanced.
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Aboutsystemoptions
SelectObtainDNSserveraddressviaDHCPtousetheDNSsettingsprovidedbytheDHCPserver.
Tomakemanualsettings,selectUsethefollowingDNSserveraddressandspecifythefollowing:
Domainname-Enterthedomain(s)tosearchforthehostnameusedbytheAxisproduct.Multipledomainscanbeseparatedby
semicolons.Thehostnameisalwaystherstpartofafullyqualieddomainname,forexample,myserveristhehostnameinthe
fullyqualieddomainnamemyserver.mycompany.comwheremycompany.comisthedomainname.
Primary/SecondaryDNSserver-EntertheIPaddressesoftheprimaryandsecondaryDNSservers.ThesecondaryDNSserveris
optionalandwillbeusediftheprimaryisunavailable.
NTPConguration
NTP(NetworkTimeProtocol)isusedtosynchronizetheclocktimesofdevicesinanetwork.TheNTPsettingsareconguredunder
SystemOptions>Network>TCP/IP>Advanced.
SelectObtainNTPserveraddressviaDHCPtousetheNTPsettingsprovidedbytheDHCPserver.
Tomakemanualsettings,selectUsethefollowingNTPserveraddressandenterthehostnameorIPaddressoftheNTPserver.
HostNameConguration
TheAxisproductcanbeaccessedusingahostnameinsteadofanIPaddress.ThehostnameisusuallythesameastheassignedDNS
name.ThehostnameisconguredunderSystemOptions>Network>TCP/IP>Advanced.
SelectObtainhostnameviaIPv4DHCPtousehostnameprovidedbytheDHCPserverrunningonIPv4.
SelectUsethehostnametosetthehostnamemanually.
SelectEnabledynamicDNSupdatestodynamicallyupdatelocalDNSserverswhenevertheAxisproduct’sIPaddresschanges.For
moreinformation,seetheonlinehelp.
Link-LocalIPv4Address
Link-LocalAddressisenabledbydefaultandassignstheAxisproductanadditionalIPaddresswhichcanbeusedtoaccess
theproductfromotherhostsonthesamesegmentonthelocalnetwork.TheproductcanhaveaLink-LocalIPandastatic
orDHCP-suppliedIPaddressatthesametime.
ThisfunctioncanbedisabledunderSystemOptions>Network>TCP/IP>Advanced.
HTTP
TheHTTPportusedbytheAxisproductcanbechangedunderSystemOptions>Network>TCP/IP>Advanced.Inadditiontothe
defaultsetting,whichis80,anyportintherange1024–65535canbeused.
HTTPS
TheHTTPSportusedbytheAxisproductcanbechangedunderSystemOptions>Network>TCP/IP>Advanced.Inadditionto
thedefaultsetting,whichis443,anyportintherange1024–65535canbeused.
ToenableHTTPS,gotoSystemOptions>Security>HTTPS.Formoreinformation,seeHTTPSonpage39.
NATtraversal(portmapping)forIPv4
Anetworkrouterallowsdevicesonaprivatenetwork(LAN)toshareasingleconnectiontotheinternet.Thisisdonebyforwarding
networktrafcfromtheprivatenetworktothe“outside”,thatis,theinternet.Securityontheprivatenetwork(LAN)isincreased
sincemostroutersarepre-conguredtostopattemptstoaccesstheprivatenetwork(LAN)fromthepublicnetwork(internet).
UseNATtraversalwhentheAxisproductislocatedonanintranet(LAN)andyouwishtomakeitavailablefromtheother(WAN)side
ofaNATrouter.WithNATtraversalproperlycongured,allHTTPtrafctoanexternalHTTPportintheNATrouterisforwardedto
theproduct.
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NATtraversalisconguredunderSystemOptions>Network>TCP/IP>Advanced.
Note
•ForNATtraversaltowork,thismustbesupportedbytherouter.TheroutermustalsosupportUPnP
®
.
•Inthiscontext,routerreferstoanynetworkroutingdevicesuchasaNATrouter,Networkrouter,InternetGateway,
Broadbandrouter,Broadbandsharingdevice,orasoftwaresuchasarewall.
Enable/Disable-Whenenabled,theAxisproductattemptstocongureportmappinginaNATrouteronyournetwork,usingUPnP.
NotethatUPnPmustbeenabledintheproduct(seeSystemOptions>Network>UPnP).
UsemanuallyselectedNATrouter-SelectthisoptiontomanuallyselectaNATrouterandentertheIPaddressfortherouterin
theeld.Ifnorouterisspecied,theproductautomaticallysearchesforNATroutersonyournetwork.Ifmorethanonerouteris
found,thedefaultrouterisselected.
AlternativeHTTPport-SelectthisoptiontomanuallydeneanexternalHTTPport.Enteraportintherange1024–65535.Ifthe
porteldisemptyorcontainsthedefaultsetting,whichis0,aportnumberisautomaticallyselectedwhenenablingNATtraversal.
Note
•AnalternativeHTTPportcanbeusedorbeactiveevenifNATtraversalisdisabled.ThisisusefulifyourNATrouterdoesnot
supportUPnPandyouneedtomanuallycongureportforwardingintheNATrouter.
•Ifyouattempttomanuallyenteraportthatisalreadyinuse,anotheravailableportisautomaticallyselected.
•Whentheportisselectedautomaticallyitisdisplayedinthiseld.Tochangethis,enteranewportnumberandclickSave.
FTP
TheFTPserverrunningintheAxisproductenablesuploadofnewrmware,userapplications,etc.TheFTPservercanbedisabled
underSystemOptions>Network>TCP/IP>Advanced.
Note
ThisFTPserverhasnothingtodowiththeproduct’sabilitytotransferimagesviaFTPtootherlocationsandservers.
RTSP
TheRTSPserverrunningintheAxisproductallowsaconnectingclienttostartanH.264stream.TheRTSPportnumbercanbe
changedunderSystemOptions>Network>TCP/IP>Advanced.Thedefaultportis554.
Note
H.264videostreamswillnotbeavailableiftheRTSPserverisdisabled.
SOCKS
SOCKSisanetworkingproxyprotocol.TheAxisproductcanbeconguredtouseaSOCKSservertoreachnetworksontheother
sideofarewallorproxyserver.ThisfunctionalityisusefuliftheAxisproductislocatedonalocalnetworkbehindarewall,and
notications,uploads,alarms,etcneedtobesenttoadestinationoutsidethelocalnetwork(forexampletheInternet).
SOCKSisconguredunderSystemOptions>Network>SOCKS.Formoreinformation,seetheonlinehelp.
QoS(QualityofService)
QoS(QualityofService)guaranteesacertainlevelofaspeciedresourcetoselectedtrafconanetwork.AQoS-awarenetwork
prioritizesnetworktrafcandprovidesagreaternetworkreliabilitybycontrollingtheamountofbandwidthanapplicationmayuse.
TheQoSsettingsareconguredunderSystemOptions>Network>QoS.UsingDSCP(DifferentiatedServicesCodepoint)values,the
Axisproductcanmarkdifferenttypesoftrafc.
Note
LiveaudioDSCPwillbeequaltolivevideoDSCPifH.264overRTSPisused.
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SNMP
TheSimpleNetworkManagementProtocol(SNMP)allowsremotemanagementofnetworkdevices.AnSNMPcommunityisthe
groupofdevicesandmanagementstationrunningSNMP.Communitynamesareusedtoidentifygroups.
AXISVideoMIB(ManagementInformationBase)forvideohardwarecanbeusedtomonitorAxis-specic,hardware-related
issuesthatmayneedadministrativeattention.FormoreinformationaboutAXISVideoMIBandtodownloadMIBles,goto
www.axis.com/support
ToenableandcongureSNMPintheAxisproduct,gototheSystemOptions>Network>SNMPpage.
Dependingonthelevelofsecurityrequired,selecttheversiononSNMPtouse.
TrapsareusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatuschanges.CheckEnable
trapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythatshouldreceivethemessage.
Note
IfHTTPSisenabled,SNMPv1andSNMPv2cshouldbedisabled.
TrapsforSNMPv1/v2areusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatus
changes.CheckEnabletrapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythat
shouldreceivethemessage.
Thefollowingtrapsareavailable:
•Coldstart
•Warmstart
•Linkup
•Authenticationfailed
Note
AllAXISVideoMIBtrapsareenabledwhenSNMPv1/v2ctrapsareenabled.Itisnotpossibletoturnonoroffspecictraps.
SNMPv3providesencryptionandsecurepasswords.TousetrapswithSNMPv3,anSNMPv3managementapplicationisrequired.
TouseSNMPv3,HTTPSmustbeenabled,seeHTTPSonpage39.ToenableSNMPv3,checktheboxandprovidetheinitialuser
password.
Note
Theinitialpasswordcanonlybesetonce.Ifthepasswordislost,theAxisproductmustberesettofactorydefault,see
Resettofactorydefaultsettingsonpage51.
UPnP
TheAxisproductincludessupportforUPnP
®
.UPnPisenabledbydefaultandtheproductisautomaticallydetectedbyoperating
systemsandclientsthatsupportthisprotocol.
UPnPcanbedisabledunderSystemOptions>Network>UPnP.
RTP/H.264
TheRTPportrangeandmulticastsettingsareconguredunderSystemOptions>Network>RTP.
TheRTPportrangedenestherangeofportsfromwhichthevideo/audioportsareautomaticallyselected.Formulticaststreams,
onlycertainIPaddressesandportnumbersshouldbeused.
SelectAlwaysMulticastVideoand/orAlwaysMulticastAudiotostartmulticaststreamingwithoutopeninganRTSPsession.
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Bonjour
TheAxisproductincludessupportforBonjour.Bonjourisenabledbydefaultandtheproductisautomaticallydetectedbyoperating
systemsandclientsthatsupportthisprotocol.
BonjourcanbedisabledunderSystemOptions>Network>Bonjour.
Storage
AboutSDcards
NO NO
NO
TICE TICE
TICE
Topreventdatacorruption,theSDcardshouldbeunmountedbeforeremoval.
Note
ForSDcardrecommendationsseewww.axis.com
TheAxisproductsupportsSD/SDHC/SDXCcards.
ThefollowingSDcardlesystemsaresupported:
•ext4—recommendedduetoitsresilienceagainstdatalossifthecardisejectedorifthereisabruptpowerloss.Toaccess
datastoredonthecardfromtheWindowsoperatingsystem,athird-partyext4driverorapplicationisrequired.
•vFAT—supportedbymostoperatingsystemsforpersonalcomputers.
TheSDcardismanagedontheSystemOptions>Storagepage.ClickSDCardtoopenStorageManagement.
Ifthecard’sstatusshowsasfailed,clickCheckdisktoseeiftheproblemcanbefoundandthentryRepair.Thisoptionisonly
availableforSDcardswithext4.ForSDcardswithvFAT,useacardreaderorcomputertotroubleshootthecard.
Toavoidllingthecard,itisrecommendedtoremoverecordingscontinuously.UnderGeneralSettings,selectRemoverecordings
olderthanandselectthenumberofdaysorweeks.
Tostopwritingtothecardandprotectrecordingsfrombeingremoved,selectLockunderGeneralSettings.
HowtomountandunmounttheSDcard
NO NO
NO
TICE TICE
TICE
Topreventcorruptionofrecordings,theSDcardshouldalwaysbeunmountedbeforeitisejected.
TheSDcardisautomaticallymountedwhenthecardisinsertedintotheAxisproductorwhentheproductisstarted.Amanual
mountisonlyrequiredifthecardhasbeenunmountedandnotejectedandre-inserted.
TounmounttheSDcard:
1.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.
2.ClickSDCard.
3.ClickUnmount.
4.Thecardcannowberemoved.
HowtoformattheSDcard
NO NO
NO
TICE TICE
TICE
FormattingtheSDcardwillremovealldataandrecordingsstoredonthecard.
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TheAxisproductcanbeconguredtoautomaticallyformatSDcardsthatareinsertedintotheproduct.Ifautoformatisenabledand
anSDcardisinserted,theproductwillcheckiftheSDcardhastheext4lesystem.Ifthecardhasadifferentlesystem,the
cardwillautomaticallybeformattedtoext4.
Important
Ifautoformatisenabled,onlyuseneworemptySDcards.Anydatastoredonthecardwillbelostwhenthecardisinserted
intotheAxisproduct.
Toenableautomaticformatting,followthesesteps:
1.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.
2.ClickSDCard.
3.UnderGeneralSettings,selectAutoformatto.
4.ClickOKtosavesettings.
AnSDcardinsertedintotheproductcanbemanuallyformattedtooneofthesupportedlesystems.Tomanuallyformatthe
SDcard,followthesesteps:
1.InserttheSDcardintheSDcardslot.
2.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.
3.ClickSDCard.
4.ClickFormatandselectthedesiredlesystem.
5.ClickOKtostartformattingthecard.
HowtoencryptSDcarddata
Topreventunauthorizedindividualsandsystemsfromaccessingrecordedvideo,theSDcardcontentcanbeencrypted.Encryption
canonlybeenabledwhenthecardisunmounted.Afterenablingencryption,theSDcardmustbeformattedsothatnounencrypted
dataremainsonthecard.Thecardmustalsobemountedbeforeitcanbeused.
Note
Ifautoformatisenabled,thecardwillbeformattedandmountedautomaticallywhenencryptionisenabled.Theformatand
mountstepsbelowshouldthenbeskipped.
ToencrypttheSDcardcontent:
1.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.
2.ClickSDCardtoopenStorageManagement.
3.IftheSDcardismounted,clickUnmounttounmountthecard.
4.ClickEncrypt.
5.SelectEnableSDcardencryptionandenterapassphrase.
6.BackinStorageManagement,clickFormattoformattheSDcard.
7.ClickMounttomounttheSDcard.
Itispossibletochangethepassphrasewithoutreformattingthecard.OpenStorageManagement,clickEncryptandenterthe
oldandnewpassphrases.Thepassphrasecanonlybechangedwhenthecardismounted.Changingthepassphrasedoesnot
disruptongoingrecordings.
Todisableencryption,unmounttheSDcardandfollowthestepsabovebutcleartheEnableSDcardencryptionoption.Thecard
mustbeformattedandmountedwhenencryptionhasbeendisabled.
48
AXISP3364-VENetworkCamera
Aboutsystemoptions
NetworkShare
NetworkshareallowsyoutoaddnetworkstoragesuchasaNAS(network-attachedstorage).TheNASshallbededicatedfor
recordingsanddatafromtheAxisproductsconnectedtothenetwork.
Note
ForNASrecommendationsseewww.axis.com
Toaddanetworkshare:
1.GotoSystemOptions>Storage.
2.ClickNetworkShare.
3.EntertheIPaddress,DNSorBonjournametothehostserverintheHosteld.
4.EnterthenameoftheshareintheShareeld.Subfolderscannotbeused.
5.Ifrequired,selectThesharerequiresloginandentertheusernameandpassword.
6.ClickConnect.
ToclearallrecordingsanddatafromtheAxisproduct’sfolderonthedesignatedshare,clickClearunderStorageTools.
Toavoidllingtheshare,itisrecommendedtoremoverecordingscontinuously.UnderGeneralSettings,selectRemoverecordings
olderthanandselectthenumberofdaysorweeks.
Tostopwritingtotheshareandprotectrecordingsfrombeingremoved,selectLockunderGeneralSettings.
Ports&Devices
I/OPorts
TheAxisproductprovidesoneinputportandoneoutputportforconnectionofexternaldevices.Forinformationabouthowto
connectexternaldevices,seeConnectorsonpage57.
TheI/OportsareconguredunderSystemOptions>Ports&Devices>I/OPorts.Theportscanbegivendescriptivenamesandtheir
NormalstatescanbeconguredasOpencircuitorGroundedcircuit.
PortStatus
ThelistontheSystemOptions>Ports&Devices>PortStatuspageshowsthestatusoftheproduct’sinputandoutputports.
Maintenance
TheAxisproductprovidesseveralmaintenancefunctions.TheseareavailableunderSystemOptions>Maintenance.
ClickRestarttoperformacorrectrestartiftheAxisproductisnotbehavingasexpected.Thiswillnotaffectanyofthecurrent
settings.
Note
ArestartclearsallentriesintheServerReport.
ClickRestoretoresetmostsettingstothefactorydefaultvalues.Thefollowingsettingsarenotaffected:
•thebootprotocol(DHCPorstatic)
•thestaticIPaddress
•thedefaultrouter
49
AXISP3364-VENetworkCamera
Aboutsystemoptions
•thesubnetmask
•thesystemtime
•theIEEE802.1Xsettings
•thefocusposition
Note
IftheAxisproductisrestored,uploadedapplicationsandtheirsettingsareremoved.
ClickDefaulttoresetallsettings,includingtheIPaddress,tothefactorydefaultvalues.Thisbuttonshouldbeusedwithcaution.The
Axisproductcanalsoberesettofactorydefaultusingthecontrolbutton,seeResettofactorydefaultsettingsonpage51.
Toresettheoptics,clickCalibrateunderSystemOptions>Maintenance>Optics.Thismaybenecessaryinsituationswherethe
opticshaslostitscalibrationduringtransportorhasbeenexposedtoextremevibrations.Ifnecessarycongurefocusandzoom
again(seeHowtoperformabasicsetuponpage14).
ToidentifytheproductortesttheStatusLED,clickFlashLEDunderIdentifyandspecifythedurationinseconds,minutesorhours.
Thiscanbeusefulforidentifyingtheproductamongotherproductsinstalledinthesamelocation.
Forinformationaboutrmwareupgrade,seeHowtoupgradethermwareonpage52.
Support
SupportOverview
TheSystemOptions>Support>SupportOverviewpageprovidesinformationontroubleshootingandcontactinformation,
shouldyourequiretechnicalassistance.
SeealsoTroubleshootingonpage52.
SystemOverview
TogetanoverviewoftheAxisproduct’sstatusandsettings,gotoSystemOptions>Support>SystemOverview.Information
thatcanbefoundhereincludesrmwareversion,IPaddress,networkandsecuritysettings,eventsettings,imagesettings
andrecentlogitems.
Logs&Reports
TheSystemOptions>Support>Logs&Reportspagegenerateslogsandreportsusefulforsystemanalysisandtroubleshooting.If
contactingAxisSupport,pleaseprovideaserverreportwithyourquery.
SystemLog-Providesinformationaboutsystemevents.
AccessLog-Listsallfailedattemptstoaccesstheproduct.Theaccesslogcanalsobeconguredtolistallconnectionstothe
product(seebelow).
ViewServerReport-Providesinformationabouttheproductstatusinapop-upwindow.Theaccesslogisautomaticallyincluded
intheserverreport.
DownloadServerReport-Createsa.ziplethatcontainsacompleteserverreporttextleinUTF–8format.SelecttheInclude
snapshotfromLiveViewoptiontoincludeasnapshotoftheproduct’sLiveView.The.zipleshouldalwaysbeincludedwhen
contactingsupport.
ParameterList-Showstheproduct'sparametersandtheircurrentsettings.Thismayproveusefulwhentroubleshootingor
whencontactingAxisSupport.
ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.
CrashReport-Generatesanarchivewithdebugginginformation.Thereporttakesseveralminutestogenerate.
50
AXISP3364-VENetworkCamera
Aboutsystemoptions
Advanced
Scripting
Scriptingallowsexperienceduserstocustomizeandusetheirownscripts.
NO NO
NO
TICE TICE
TICE
ImproperusemaycauseunexpectedbehaviorandlossofcontactwiththeAxisproduct.
Axisstronglyrecommendsthatyoudonotusethisfunctionunlessyouunderstandtheconsequences.AxisSupportdoesnotprovide
assistanceforproblemswithcustomizedscripts.
ToopentheScriptEditor,gotoSystemOptions>Advanced>Scripting.Ifascriptcausesproblems,resettheproducttoits
factorydefaultsettings,seepage51.
Formoreinformation,seewww.axis.com/developer
FileUpload
Files,forexamplewebpagesandimages,canbeuploadedtotheAxisproductandusedascustomsettings.Touploadale,go
toSystemOptions>Advanced>FileUpload.
Uploadedlesareaccessedthroughhttp://<ipaddress>/local/<user>/<filename>where<user>isthe
selectedusergroup(viewer,operatororadministrator)fortheuploadedle.
PlainCong
PlainCongisforadvanceduserswithexperienceofAxisproductconguration.Mostparameterscanbesetandmodiedfrom
thispage.
ToopenPlainCong,gotoSystemOptions>Advanced>PlainCong.AxisSupportdoesnotprovideassistancewiththisfeature.
Resettofactorydefaultsettings
51
AXISP3364-VENetworkCamera
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Howtocheckthecurrentrmware
Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.
ThecurrentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.
Howtoupgradethermware
Important
•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.
•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe
newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Note
•Aftertheupgradeprocesshascompleted,theproductrestartsautomatically.Ifyourestarttheproductmanuallyafter
theupgrade,wait10minutesevenifyoususpectthattheupgradehasfailed.
•WhenyouupgradetheAxisproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Always
readtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/support
2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.
3.UnderUpgradeServer,clickChooseleandlocatetheleonyourcomputer.
4.ClickUpgrade.
5.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.
6.GotoSetup>BasicSetuptoverifythermwareupgrade.
AXISDeviceManagercanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.
EmergencyRecoveryProcedure
Ifpowerornetworkconnectionislostduringtheupgrade,theprocessfailsandtheproductmaybecomeunresponsive.Flashing
redStatusindicatorindicatesafailedupgrade.Torecovertheproduct,followthestepsbelow.Theserialnumberisfoundon
theproduct’slabel.
1.InUNIX/Linux,typethefollowingfromthecommandline:
arp-s<IPaddress><serialnumber>temp
ping-l408<IPaddress>
InWindows,typethefollowingfromacommand/DOSprompt(thismayrequirethatyourunthecommandpromptas
anadministrator):
arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>
2.Iftheproductdoesnotreplyin30seconds,restartitandwaitforareply.PressCTRL+CtostopPing.
52
AXISP3364-VENetworkCamera
Troubleshooting
3.Openabrowserandtypeintheproduct’sIPaddress.Inthepagethatopens,usetheBrowsebuttontoselecttheupgrade
letouse.ThenclickLoadtorestarttheupgradeprocess.
4.Aftertheupgradeiscomplete(1–10minutes),theproductautomaticallyrestartsandshowsasteadygreenonthe
Statusindicator.
5.Reinstalltheproduct,referringtotheInstallationGuide.
Iftheemergencyrecoveryproceduredoesnotgettheproductupandrunningagain,contactAxissupportatwww.axis.com/support
Symptoms,possiblecausesandremedialactions
Problemsupgradingthermware
Firmwareupgradefailure
Ifthermwareupgradefails,theproductreloadsthepreviousrmware.Checkthermware
leandtryagain.
ProblemssettingtheIPaddress
WhenusingARP/Ping
Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.MakesurethePinglengthissetto408.Forinstructions,seeAssignanIP
addressusingARP/Pingonpage42.
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
Cannotlogin
WhenHTTPSisenabled,makesurethatthecorrectprotocol(HTTPorHTTPS)isusedwhen
attemptingtologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage51.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatetheproductonthenetwork.Identify
theproductusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,seethedocumentHowto
assignanIPaddressandaccessyourdeviceontheproductpageataxis.com
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe
synchronizedwithanNTPserver.SeeDate&Timeonpage41.
53
AXISP3364-VENetworkCamera
Troubleshooting
Theproductisaccessiblelocallybutnotexternally
RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal
featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis
product,seeNATtraversal(portmapping)forIPv4onpage44.TheroutermustsupportUPnP
®
.
Firewallprotection
ChecktheInternetrewallwithyournetworkadministrator.
Defaultroutersrequired
CheckifyouneedtoconguretheroutersettingsfromSystemOptions>Network>TCP/IP>
Basic.
ProblemswithstreamingH.264
ProblemswithAXISMedia
Control(InternetExplorer
only)
ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX
controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.
NoH.264displayedinthe
client
CheckthattherelevantH.264connectionmethodsandcorrectinterfaceareenabledintheAMC
ControlPanel(streamingtab).SeeAboutAXISMediaControl(AMC)onpage11.
IntheAMCControlPanel,selecttheH.264tabandclickSettodefaultH.264decoder.
CheckthatRTSPisenabledunderSystemOptions>Network>TCP/IP>Advanced.
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Makesurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Updatethesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceconsiderationsonpage58.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisnotsettoDecodeonly
keyframes.
Lowertheimageresolution.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.
StatusandNetworkindicatorLEDsareashingredrapidly
Hardwarefailure
ContactyourAxisreseller.
Productdoesnotstartup
ProductdoesnotstartupIftheproductdoesnotstartupkeepthenetworkcableconnectedandre-insertthepowercable
tothemidspan.
54
AXISP3364-VENetworkCamera
Troubleshooting
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video&Audio>VideoStreamand
Setup>Video&Audio>CameraSettings.
Noaudio
Incorrectsetup
Checkthesoundcardinthecomputer.Makesurethatmuteisnotselectedandthatthevolume
settingsarecorrect.
CheckthatEnableaudiosupportisselectedunderSetup>SystemOptions>Security>Audio
Support.
CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.
Pooraudioquality
Stuttering
Reducethenumberoflistenersandviewers.Decreaseimageresolutionandcompression.
Unsynchronizedaudioand
videousingH.264
Synchronizetheproduct’sdateandtimesettingswithanNTPserver.GotoSetup>System
Options>Date&Time.
Distortedaudio
CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.
FeedbackloopsFeedbackloopsmightappearinfull-duplexmode.Trymovingthemicrophoneorthespeaker,or
usehalf-duplexmodeinstead.
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,seeRulesandalertsonpage32.
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
NO NO
NO
TICE TICE
TICE
Formattingthecardwillremoveallcontent,includingallrecordings,fromtheSDcard.
55
AXISP3364-VENetworkCamera
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.
LEDIndicators
Note
•TheStatusLEDcanbeconguredtobeunlitduringnormaloperation.Tocongure,gotoSettings>System>Plain
cong.Seetheonlinehelpformoreinformation.
•TheStatusLEDcanbeconguredtoashwhileaneventisactive.
•TheStatusLEDcanbeconguredtoashforidentifyingtheunit.GotoSettings>System>Plaincong.
StatusLED
Indication
GreenSteadygreenfornormaloperation.
Amber
Steadyduringstartup.Flasheswhenrestoringsettings.
RedFirmwareupgradefailure.
NetworkLEDIndication
Green
Steadyforconnectiontoa100Mbit/snetwork.Flashesfornetworkactivity.
Amber
Steadyforconnectiontoa10Mbit/snetwork.Flashesfornetworkactivity.
UnlitNonetworkconnection.
PowerLEDIndication
Green
Normaloperation.
Amber
Flashesgreen/amberduringrmwareupgrade.
SDcardslot
NO NO
NO
TICE TICE
TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsSD/SDHC/SDXCcards.
ForSDcardrecommendations,seeaxis.com
SD,SDHC,andSDXCLogosaretrademarksofSD-3CLLC.SD,SDHCandSDXCaretrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
Buttons
Controlbutton
Forlocationofthecontrolbutton,see.
56
AXISP3364-VENetworkCamera
Specifications
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.Seepage51.
•ConnectingtoanAXISVideoHostingSystemservice.Seepage43.Toconnect,pressandholdthebuttonforabout3
secondsuntiltheStatusLEDashesgreen.
•ConnectingtoAXISInternetDynamicDNSService.Seepage43.Toconnect,pressandholdthebuttonforabout3seconds.
Connectors
Networkconnector
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
Audioconnector
TheAxisproducthasthefollowingaudioconnectors:
•Audioin(pink)–3.5mminputforamonomicrophone,oraline-inmonosignal.
•Audioout(green)–3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoran
activespeakerwithabuilt-inamplier.Werecommendtouseastereoconnectorforaudioout.
Foraudioin,theleftchannelisusedfromastereosignal.
3.5mmaudioconnectors
1Tip2Ring
3Sleeve
AudioInput
Microphone/Linein
Microphonebiasvoltage
Ground
AudioOutput
Lineout,monoLineout,mono
Ground
I/Oconnector
UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:
Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.
Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterfaceorfromtheproduct’swebpage.
4-pinterminalblock
FunctionPinNotes
Specications
0VDC(-)
1
0VDC
57
AXISP3364-VENetworkCamera
Specifications
DCoutput
2
Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.
3.3VDC
Maxload=50mA
Digitalinput
3
Connecttopin1toactivate,orleaveoating(unconnected)
todeactivate
0tomax40VDC
Digitaloutput
4
Connectedtopin1whenactivated,oating(unconnected)
whendeactivated.Ifusedwithaninductiveload,e.g.arelay,
adiodemustbeconnectedinparallelwiththeload,for
protectionagainstvoltagetransients.
0tomax40VDC,opendrain,
100mA
1
0VDC(-)
2
DCoutput3.3V,max50mA
3
Digitalinput0tomax40VDC
4
Digitaloutput0tomax40VDC,opendrain,100mA
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
58
AXISP3364-VENetworkCamera
Specifications
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
59
UserManualVer.M8.5
AXISP3364-VENetworkCamera
Date:April2019
©AxisCommunicationsAB,2012-2019
PartNo.T10007252